F12.net

About the Company

F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness. F12.net proudly supports organizations across British Columbia, Alberta, and Ontario, providing tailored solutions that meet the unique needs of businesses in these regions.

Listed Jobs

Company Name

F12.net

Job Title

Technical Account Manager

Job Description

Job title: Technical Account Manager Role Summary - Serve as the senior technical liaison for 30‑35 high‑value client accounts, driving service delivery, retention, and growth. - Translate client business objectives into technical roadmaps, leveraging F12’s VCIO framework and internal technical resources. - Act as a trusted advisor, advocating for clients internally, resolving escalations, and ensuring seamless renewal and conversion of services. Expectations - Maintain ≥90 % client retention and contribute to revenue growth target for assigned accounts. - Deliver quarterly business reviews and roadmap presentations that secure client commitment to planned outcomes. - Fast‑track issue resolution and coordinate cross‑functional teams to exceed client expectations. Key Responsibilities - Build and nurture deep business relationships with client leadership, positioning TAM as an extension of their organization. - Analyze client pain‑points, develop solutions, and create implementation roadmaps; present these roadmaps compellingly to stakeholders. - Facilitate annual and quarterly business plans in partnership with the General Manager, setting success metrics and tracking key performance indicators. - Advocate for client needs within F12, collaborating with technical, project, and renewal teams to resolve escalations and improve service quality. - Conduct technology advisory sessions—education on F12 products, trend analysis, and alignment of solutions to client business goals. - Monitor competitive landscape, identify upsell/cross‑sell opportunities, and coordinate conversion efforts. Required Skills - Advanced business acumen with ability to connect IT solutions to organizational objectives. - Technical proficiency: experience in troubleshooting, system integration, or program management; capable of engaging vendors and technical staff in solution scoping. - Strategic, proactive thinker who anticipates client needs and formulates long‑term plans. - Excellent written and verbal communication, with the ability to explain complex technical concepts to non‑technical stakeholders. - Relationship‑building expertise; history of transforming transactional interactions into enduring advisory partnerships. Required Education & Certifications - Post‑secondary education in a technical discipline (e.g., IT, Computer Science, Engineering). - Formal technical training or certification (e.g., CompTIA A+/Network+, Microsoft Certified Solutions Expert, or equivalent). - Equivalent technical experience in a troubleshooting or technical program role.

Toronto, Canada

Hybrid

21-11-2025

Company Name

F12.net

Job Title

Business Operations - Business Operations Specialist

Job Description

**Job title:** Business Operations Specialist **Role Summary:** Supports day‑to‑day warehousing and logistics activities, manages inventory and hardware asset tracking, conducts contract audits, and drives continuous process improvement. Works collaboratively with internal teams and external vendors to ensure operational efficiency, regulatory compliance, and high‑quality client service. **Expectations:** * Deliver accurate, timely inventory and logistics reporting. * Maintain strict compliance with contract terms and regulatory requirements. * Engage proactively with cross‑functional stakeholders and vendors. * Identify and implement process enhancements that increase reliability and scalability. **Key Responsibilities:** * Oversee shipping, receiving, and fulfillment of physical assets; coordinate hardware logistics for client onboarding/off‑boarding. * Maintain inventory records in NetSuite, conduct regular cycle counts, reconcile discrepancies, and update asset assignment data. * Audit contracts and related agreements to verify compliance; produce documentation for internal and external audits. * Generate inventory, shipping, and audit reports; analyze data to inform management decisions. * Evaluate current operational processes, recommend improvements, and collaborate with regional Business Operations Managers to implement changes. * Support Occupational Health & Safety program initiatives within the region. * Provide hands‑on assistance during peak periods, administrative tasks, and ad‑hoc projects. * Onboard and train new staff on standard operating procedures. **Required Skills:** * Proficiency with inventory management systems (e.g., NetSuite). * Advanced Microsoft Office skills (Excel, Word, Outlook). * Strong analytical and problem‑solving abilities. * Excellent organizational, multitasking, and time‑management skills. * Effective written and verbal communication; ability to build relationships across departments and with vendors. * Ability to work independently and as part of a team in a dynamic environment. **Required Education & Certifications:** * Minimum of a high‑school diploma or equivalent; bachelor’s degree in business, logistics, supply chain, or related field preferred. * Certifications in inventory management, logistics, or supply‑chain operations (e.g., APICS CPIM, CSCP) are an asset.

Edmonton, Canada

Hybrid

16-12-2025