F12.net

About the Company

F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness. F12.net proudly supports organizations across British Columbia, Alberta, and Ontario, providing tailored solutions that meet the unique needs of businesses in these regions.

Listed Jobs

Company Name

F12.net

Job Title

Technical Account Manager

Job Description

Job title: Technical Account Manager Role Summary - Serve as the senior technical liaison for 30‑35 high‑value client accounts, driving service delivery, retention, and growth. - Translate client business objectives into technical roadmaps, leveraging F12’s VCIO framework and internal technical resources. - Act as a trusted advisor, advocating for clients internally, resolving escalations, and ensuring seamless renewal and conversion of services. Expectations - Maintain ≥90 % client retention and contribute to revenue growth target for assigned accounts. - Deliver quarterly business reviews and roadmap presentations that secure client commitment to planned outcomes. - Fast‑track issue resolution and coordinate cross‑functional teams to exceed client expectations. Key Responsibilities - Build and nurture deep business relationships with client leadership, positioning TAM as an extension of their organization. - Analyze client pain‑points, develop solutions, and create implementation roadmaps; present these roadmaps compellingly to stakeholders. - Facilitate annual and quarterly business plans in partnership with the General Manager, setting success metrics and tracking key performance indicators. - Advocate for client needs within F12, collaborating with technical, project, and renewal teams to resolve escalations and improve service quality. - Conduct technology advisory sessions—education on F12 products, trend analysis, and alignment of solutions to client business goals. - Monitor competitive landscape, identify upsell/cross‑sell opportunities, and coordinate conversion efforts. Required Skills - Advanced business acumen with ability to connect IT solutions to organizational objectives. - Technical proficiency: experience in troubleshooting, system integration, or program management; capable of engaging vendors and technical staff in solution scoping. - Strategic, proactive thinker who anticipates client needs and formulates long‑term plans. - Excellent written and verbal communication, with the ability to explain complex technical concepts to non‑technical stakeholders. - Relationship‑building expertise; history of transforming transactional interactions into enduring advisory partnerships. Required Education & Certifications - Post‑secondary education in a technical discipline (e.g., IT, Computer Science, Engineering). - Formal technical training or certification (e.g., CompTIA A+/Network+, Microsoft Certified Solutions Expert, or equivalent). - Equivalent technical experience in a troubleshooting or technical program role.

Toronto, Canada

Hybrid

21-11-2025