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Ringover North America

Ringover North America

www.ringover.com

2 Jobs

396 Employees

About the Company

Ringover provides the communications suite that staffing, recruiting and revenue-driven firms require to drive better client & business development outcomes. We do this by delivering the best and widest range of communication channels in the market. Calling, text messaging, video, call coaching, WhatsApp, conversation summaries, transcriptions, analytics, advanced statistics, and more. Ringover integrates advanced communications into your entire BD tech stack — Avionté, Bullhorn, Invenias, Connexys, JobAdder, Vincere, Salesforce, Slack, Microsoft Teams, Zoho, HubSpot, and hundreds more. Automatically log conversation history, notes & tags. Reach contacts in one-click. Sync call summaries and recordings automatically into your ATS/CRM. We help over 13,000 customers in North America and beyond to elevate their client & candidate experiences and business development success. Experience the power of AI-driven conversations at www.ringover.com.

Listed Jobs

Company background Company brand
Company Name
Ringover North America
Job Title
Customer Success Manager - Trilingue (H/F)
Job Description
**Job Title**: Customer Success Manager (Trilingual) **Role Summary** Drive customer satisfaction, retention, and MRR growth for a portfolio of existing B2B clients by providing strategic guidance, product adoption support, and commercial upsell opportunities. Act as the primary customer liaison and coordinate cross‑functional teams to deliver value and improve the overall customer experience. **Expectations** - Minimum 5 years in Customer Success, Account Management, or B2B portfolio management. - Fluency in French, English, and Spanish (written and spoken). - Commercial mindset with proven results in upsell/cross‑sell. - Self‑directed, proactive, and comfortable managing multiple initiatives. - Willingness to innovate and refine processes. **Key Responsibilities** - Manage a portfolio of existing clients, ensuring high satisfaction and retention. - Guide clients through adoption of product features to maximize operational performance. - Identify and execute upsell and cross‑sell opportunities to increase MRR. - Serve as the primary point of contact for all client issues, addressing dissatisfaction promptly. - Track satisfaction metrics and develop action plans for improvement. - Coordinate internal stakeholders (sales, support, product, etc.) to meet client needs. - Contribute to continuous improvement of customer experience and internal processes. - Foster relationships to transform clients into brand ambassadors. **Required Skills** - Proven ability to manage and grow a client portfolio. - Strong communication and negotiation skills in three languages. - Analytical mindset for tracking metrics and driving data‑based improvements. - Project management skills: handle multiple concurrent projects with clear organization. - Commercial acumen: identify revenue opportunities and close deals. **Required Education & Certifications** - Bachelor’s degree or equivalent in Business, Marketing, or a related field. - Professional certifications in customer success or account management are a plus. ---
Montrouge, France
On site
Mid level
21-11-2025
Company background Company brand
Company Name
Ringover North America
Job Title
Head Of Back-End (H/F)
Job Description
**Job title** Head of Backend (H/F) **Role Summary** Lead the design, execution, and continuous improvement of the company’s backend engineering organization. Combine strategic architecture responsibilities with hands‑on leadership, ensuring scalable, high‑quality, and secure services that support product growth. **Expectations** * Provide vision and technical strategy in partnership with CTO, Product and other engineering leaders. * Grow and mentor a team of backend developers (leads, seniors, intermediates) and oversee hiring. * Own delivery metrics, quality, and operational performance. * Foster an engineering culture of excellence, collaboration, and responsibility. **Key Responsibilities** * Architect, review, and approve critical backend infrastructure and technology choices. * Conduct code reviews, prototypes, performance audits, and security assessments. * Define and maintain coding standards, CI/CD pipelines, and observability practices. * Align with Front‑End, QA, Data, Security, and SRE on cross‑functional deliverables. * Drive engineering KPIs (velocity, defect rate, deployment frequency, uptime). * Plan team capacity, career paths, and mentorship programs. * Lead recruiting, onboarding, and talent development. * Stay current on cloud, database, and open‑source trends that impact architecture. **Required Skills** * Strong leadership & coaching experience in backend engineering teams. * Deep expertise in Go (Golang) and concurrent/cloud‑native programming. * Proven architecture design for large‑scale, highly available systems. * Experience with relational & analytical databases (TiDB, ClickHouse) and vector databases (Weaviate). * Hands‑on knowledge of cloud storage (AWS S3, SCW S3) and container orchestration (Kubernetes/OKD). * CI/CD proficiency with Bitbucket Pipelines, Argo CD, and Git workflows. * Observability skillset (Prometheus, Grafana, VictoriaMetrics). * Familiarity with workflow engines (Temporal) and event‑driven patterns. * Solid understanding of security, compliance, and performance best practices. * Excellent communication, cross‑functional collaboration, and strategic thinking. **Required Education & Certifications** * Bachelor’s or Master’s degree in Computer Science, Engineering or related field. * Certification in distributed systems or cloud platforms (AWS Certified Solutions Architect, Kubernetes Administrator, etc.) is a plus.
Montrouge, France
On site
09-12-2025