Hemingways Marketing Services Ltd

About the Company

Hemingways Marketing Services Ltd (HMS) is a well renowned name in the gifting sector. Working with the UK & Europe’s leading retailers to provide an extensive range of Gift Vouchers, Gift Cards, eGifts and Confectionery products to both B2B and B2C markets. Hemingways is home to www.voucherexpress.co.uk, corporate.voucherexpress.co.uk, www.cadburygiftsdirect.co.uk & www.greenandblacks.com HMS offers a fantastic range of services to both retailers, B2B clients and consumers. For retail clients we host & manage their online sales of Gift Vouchers, Gift Cards and eGifts (both b2b & b2c). All elements of the service are provided by Voucher Express including; development, hosting, customer service, payments, fraud management, pick, pack and despatch. For our B2B channels, we offer bulk distribution and fulfilment to multiple recipients of Gift Cards, Vouchers, eGift Cards and confectionery gifting items. In the digital gifting space, our platform, VEX Rewards, offers businesses a customisable online tool to send instant gifts to staff & customers. Our customers & retail partners use the VEX Rewards platform for various reasons including the following; - As a customer service tool - Staff recognition & rewards - Adhoc gifting For more information on our VEX Rewards platform visit corporate.voucherexpress.co.uk/vex-rewards/

Listed Jobs

Company Name

Hemingways Marketing Services Ltd

Job Title

Seasonal Customer Security Administrator

Job Description

**Job Title** Seasonal Customer Security Administrator **Role Summary** Assists in fraud prevention for physical and e‑gift orders, a critical role during peak retail periods. Works closely with Consumer Operations to detect, investigate, and remediate fraudulent activity, provides accurate reporting, and supports customer and retailer service. **Expectations** • Attention to detail and  quick decision‑making. • Positive, can‑do attitude during high‑volume periods. • Ability to collaborate across teams and communicate findings. **Key Responsibilities** - Conduct security checks on physical and e‑gift orders to minimize fraud exposure. - Cancel fraudulent gift cards/e‑gifts and halt dispatch of suspect orders. - Investigate, document, and authorize chargebacks arising from suspected fraud. - Identify and analyze fraud trends; recommend quarantine procedures. - Improve fraud detection systems via internal and external research. - Carry out daily sales/order activities, logging and reporting revenue. - Resolve internal and external queries, liaising with multiple departments. - Monitor stock levels, adjust sites and systems for low inventory. - Generate reports using bespoke and standard systems. - Support additional duties as directed by the line manager. **Required Skills** - Fraud prevention knowledge (training desirable). - Strong computer proficiency: Microsoft Office, bespoke order‑processing systems. - Excellent verbal and written communication. - Superior organization, time‑management, and analytical/reporting skills. - Detail orientation, innovative thinking, and resilience under pressure. **Required Education & Certifications** - Minimum GCSE in English and Maths (Grade C/4 or equivalent). - Project management training is desirable. - Relevant administration or customer‑service experience.

Melmerby, United kingdom

On site

24-11-2025