- Company Name
- RFA
- Job Title
- Client Service Engineer
- Job Description
-
**Job Title:** Client Service Engineer
**Role Summary:**
Provide on‑site and remote technical support to end‑users, troubleshooting Windows/Office, Active Directory, O365, and related infrastructure. Manage ticket queues, maintain client systems, install/modify hardware and software, liaise with vendors, and recommend IT improvements.
**Expectations:**
- 4+ years of IT experience in enterprise/server environments.
- 3+ years of systems maintenance and end‑user support.
- Deliver timely, professional service with clear communication and strong judgment.
**Key Responsibilities:**
- Respond to user issues via onsite, phone, or remote sessions.
- Troubleshoot Tier 1‑3 problems: Active Directory, MS Exchange/O365, SharePoint, DNS, printers, laptops, mobile devices.
- Manage ticketing system (e.g., ConnectWise), document, track, and close tickets.
- Maintain and modify client infrastructure: Windows Server, AD, Exchange, MDM, LAN/WAN.
- Install and configure hardware/software, including mobile devices, printers, and upgrades.
- Coordinate with vendors for major hardware/software resolutions.
- Evaluate operational efficiency and recommend system improvements.
- Keep systems, documentation, and environments current.
**Required Skills:**
- Windows Server, Active Directory, MS Exchange/365 administration.
- Microsoft Office Suite, MDM, VMware, Citrix, LAN/WAN, Cisco, SAN.
- Desktop and server troubleshooting; disaster recovery basics; cyber‑security fundamentals (IPS/IDS).
- Proficiency with ticketing systems (ConnectWise or similar).
- Strong verbal/written communication and professionalism.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems or equivalent professional experience.
- Preferred certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Modern Desktop Administrator Associate, VMware Certified Professional, or Citrix Certified Associate.