- Company Name
- Love2shop
- Job Title
- Salesforce Administrator
- Job Description
-
Job title: Salesforce Administrator
Role Summary: Manage day‑to‑day administration, configuration, and optimisation of the Salesforce platform to support business growth, user adoption, and compliance.
Expatations:
- Deliver ongoing platform maintenance and improvements.
- Provide responsive first‑line support and change management.
- Ensure data quality, security, and regulatory compliance.
- Champion knowledge sharing and continuous learning within the team.
Key Responsibilities:
- Administer user accounts, roles, profiles, permission sets, and licence allocation.
- Configure standard and custom objects, fields, page layouts, record types, and list views.
- Build and maintain declarative automations (Flows, validation rules, approval processes).
- Design, publish, and maintain reports and dashboards.
- Monitor platform health, usage limits, and proactively mitigate issues.
- Resolve Salesforce user queries and triage change requests with documentation, testing, and QA.
- Manage sandbox environments, release cycles, and deployment processes.
- Produce and maintain configuration documentation, data dictionaries, and user guides.
- Conduct periodic access reviews, audit trail checks, and enforce data protection policies (GDPR, internal).
- Stay current on Salesforce releases, recommend enhancements, and support user adoption through training and help materials.
Required Skills:
- Strong knowledge of Salesforce configuration, object modelling, and declarative automation.
- Proficiency with reports, dashboards, and performance monitoring.
- Experience with change management, sandbox, and release practices.
- Understanding of data security, consent management, and compliance requirements.
- Excellent communication, documentation, and training skills.
- Ability to support agile delivery and cross‑functional collaboration.
- Familiarity with Apex, SOQL, integrations, and ETL tools is a plus.
Required Education & Certifications:
- Salesforce Administrator (ADM‑201) certification mandatory.
- Additional Salesforce certifications (e.g., Platform App Builder, Sales/Service Cloud Consultant) desirable.
- Bachelor’s degree or equivalent experience in a related field.
Liverpool, United kingdom
Hybrid
22-12-2025