Revolution Entertainment Services

About the Company

SERVICES Revolution is a production management, HR and payroll services provider offering production and fin-tech solutions that include an end-to-end Digital Start and HTG payroll platform, Document Distribution, Production Accounting, Production Calendaring, Human Resources and Data Analytics. With fantastic internal resources to rely upon for your Production Incentives, Labor and Union Contracts, Affordable Care Act, Residuals and Entertainment Payroll, our office locations support the production centers in the US: Los Angeles, Georgia, New York, as well as Canada and France. FOUNDATION The company was founded with a bold ambition - to revolutionize how an entertainment payroll company services its clients and to create an environment where clients will spend less time worrying about payroll related matters and more time doing what they love most: creating great content and building their business. THE BASICS Yes, we will offer you software using cutting-edge technology. Yes, we will handle your payroll. Yes, we will offer you competitive rates. But all these bells and whistles are meaningless if we don't offer you the basics. And that's exceptional service, with honesty and integrity. So, welcome to the Revolution.

Listed Jobs

Company Name

Revolution Entertainment Services

Job Title

Software Support Specialist

Job Description

Job Title: Software Support Specialist Role Summary: Provide first‑line technical and functional support for a suite of production‑management software, diagnosing client issues, walking users through workflows, and collaborating with product, development, and payroll teams to ensure rapid resolution. Expectations: - Minimum 2 years in software support, customer success, or technical helpdesk roles. - Strong written and verbal communication in English. - Analytical mindset with meticulous attention to detail. - Professional empathy, patience, and problem‑solving skills. - Proficient use of CRM/ticketing platforms (Salesforce, Zendesk, or equivalent). - Familiarity with Microsoft Office. - Additional value: knowledge of production accounting, payroll, or entertainment‑industry workflows; union/guild time‑card processes; SQL, API, or SaaS environments. Key Responsibilities: 1. Respond to client inquiries via email, chat, and phone with timely, professional service. 2. Diagnose and troubleshoot software issues across the product suite. 3. Guide users through core workflows (crew onboarding, cost reporting, payroll processing). 4. Escalate technical bugs or outages to internal teams and track to resolution. 5. Record comprehensive case notes in the ticketing system (e.g., Salesforce Service Cloud). 6. Draft and update client‑facing knowledge‑base articles. 7. Participate in new‑release testing and regression validation. 8. Assist with client onboarding and training sessions as needed. 9. Identify and communicate recurring problems for process or product improvement. Required Skills: - Technical support experience (2 + years). - Customer‑service excellence (communication, empathy, patience). - Troubleshooting and analytical thinking. - Ticketing/CRM proficiency (Salesforce or Zendesk). - Microsoft Office proficiency. - Written and verbal communication in English. - Optional: Production‑industry workflow knowledge, union time‑card experience, SQL/API familiarity, QA or training background. Required Education & Certifications: - High‑school diploma or equivalent. - Coursework or certification in computer science, information technology, or business is preferred but not mandatory.

Burbank, United states

Hybrid

Junior

24-11-2025