Cassidy

www.cassidyai.com

1 Job

44 Employees

About the Company

Cassidy builds AI around your business. We securely integrating with your everyday tools and company knowledge, to create custom automations that deliver outcomes from week one.

Listed Jobs

Company Name: Cassidy
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Drive adoption, expansion, and renewal for mid‑market and enterprise SaaS customers, ensuring they realize measurable value from AI‑powered workflow automation. Act as a trusted partner, translating customer goals into product implementation while coordinating with product, engineering, and sales teams. **Expactations:** - 3–8 years in customer success, account management, solutions consulting, or related roles. - Proven experience managing mid‑market or enterprise SaaS customers through onboarding, adoption, and renewal cycles. - Strong analytical mindset with a bias toward ownership and problem‑solving in fast‑moving environments. - Comfortable translating technical capabilities (APIs, integrations, automation) into business outcomes. - Excellent communication with both technical and non‑technical stakeholders. **Key Responsibilities:** - Own end‑to‑end post‑sales relationships for a portfolio of customers. - Lead onboarding and implementation, guiding teams to securely deploy AI agents into real workflows. - Analyze customer business goals and workflows to map critical use cases to the platform. - Drive product adoption; identify and execute opportunities for expansion across teams and workflows. - Act as primary customer contact; coordinate with Product, Engineering, and Support. - Monitor customer health, usage, and outcomes; proactively manage risk and uncover growth opportunities. - Partner with Sales on renewals, expansions, and strategic accounts. - Capture and translate customer feedback into actionable insights for Product. - Develop repeatable best‑practice playbooks and success materials as the function scales. **Required Skills:** - Customer‑centric leadership and relationship management. - Deep understanding of SaaS adoption lifecycle and renewal strategies. - Ability to dissect complex workflows and align product capabilities. - Technical fluency with APIs, integrations, and AI/automation platforms. - Strong written and verbal communication for diverse audiences. - Excellent organizational skills; capable of juggling multiple accounts and priorities. - Collaborative mindset, comfortable working across Sales, Product, and Engineering. **Required Education & Certifications:** - Education level not specified; experience and skill requirements are the primary qualification criteria.

New york, United states

On site

Junior

27-01-2026