- Company Name
- Falk&Ross Europe
- Job Title
- Delivery Manager & Business Process Lead
- Job Description
-
**Job Title**
Delivery Manager & Business Process Lead
**Role Summary**
Oversee operational readiness and process execution for a wholesale webshop delivery, partnering with the Project Manager to ensure seamless transition from technical implementation to business operations.
**Expectations**
- Achieve fully documented, validated, and adopted end‑to‑end processes before go‑live.
- Align technical system outputs with operational workflows and governance.
- Enable functional teams with clear ownership, procedures, and KPIs to reduce post‑go‑live rework and improve delivery predictability.
**Key Responsibilities**
- Collaborate with the Project Manager on delivery planning, milestone tracking, and dependency management.
- Map existing and target business processes across product onboarding, pricing, customer journey, order management, fulfillment, returns, customer service, and financial flows.
- Translate technical system design from the implementation vendor into detailed operational workflows, roles, and procedures.
- Coordinate cross‑functional teams (Business, IT, Logistics, Merchandising, Finance) to secure alignment and adoption of new processes.
- Define governance routines, documentation, training materials, and operating standards required for go‑live.
- Identify process gaps, risks, and bottlenecks; propose pragmatic, wholesale‑best‑practice solutions.
- Support the definition of data and operational structures such as catalogue governance, customer segmentation, pricing logic, and service model.
- Ensure readiness for invoicing, performance tracking, and continuous improvement post‑go‑live.
- Prepare steering‑committee inputs jointly with the Project Manager.
**Required Skills**
- Senior experience in digital commerce delivery and operating model design within B2B distribution, apparel, or comparable sectors.
- Advanced business process mapping and translation of system design into operational workflows.
- Proven ability to work alongside a Project Manager and external system integrators on complex programs.
- Strong cross‑functional influence, structured execution, and documentation discipline.
- Knowledge of wholesale catalogue complexity, logistics integration, and multi‑brand environments is mandatory.
**Required Education & Certifications**
- Bachelor’s degree in Business Administration, Information Systems, or related field.
- Certifications in Lean Six Sigma (White/Green Belt) or equivalent process improvement credentials preferred.
---