Radicle Health

About the Company

We partner with human services organizations to simplify the complex and meet every moment—messy, meaningful, and monumental. Our purpose-built platforms, including Axiom, Foothold AWARDS, extendedReach, Exym, Sara, FCM, and Link2Feed, are designed with and for frontline professionals across behavioral health, care coordination, child and family services, food security, and more. Together, we’re making tech that actually helps.

Listed Jobs

Company Name

Radicle Health

Job Title

Senior Implementation Manager

Job Description

Job title: Senior Implementation Manager Role Summary: Lead end-to-end implementation of enterprise SaaS solutions for new and existing customers, ensuring timely, on‑budget delivery and customer mastery of Radicle Health’s platform. Act as the product subject matter expert, driving configuration, testing, and continuous improvement of onboarding processes. Expectations: * Execute and manage multiple complex implementation projects simultaneously while maintaining high quality. * Build trustful relationships with executive and operational stakeholders to secure project success. * Demonstrate operational excellence and proactive risk management. Key Responsibilities: * Own client onboarding and full‑cycle implementations, collaborating with sales, success, product, and engineering teams. * Gather requirements, design solutions, configure settings, and conduct validation testing. * Identify and resolve technical issues, escalating to product and engineering when needed. * Define, track, and report project timelines and deliverables; maintain robust documentation. * Continuously improve implementation processes, develop resources, and share best practices. * Serve as primary escalation point, conducting regular client check‑ins and ensuring satisfaction. Required Skills: * 6+ years implementation, professional services, or consulting experience; 2+ years managing complex SaaS implementation projects. * Strong project management, timeline, and budget oversight abilities. * Excellent stakeholder engagement, communication, and problem‑solving skills. * Expertise in configuration, testing, and troubleshooting of enterprise software. * Experience with client‑facing roles in fast‑paced, cross‑functional environments. * Knowledge of social services, EHR, or HIPAA regulations preferred. Required Education & Certifications: * Bachelor’s degree in Business, Information Systems, Computer Science, or related field. * PMP, PRINCE2, or similar project management certification preferred.

San francisco, United states

Remote

Senior

03-12-2025

Company Name

Radicle Health

Job Title

Senior Manager, Implementation

Job Description

**Job Title:** Senior Manager, Implementation **Role Summary:** Lead a team of 5–10 implementation specialists to deliver enterprise SaaS solutions, ensuring seamless onboarding, high client satisfaction, and operational excellence across multiple software products. **Expectations:** - Deliver complex implementation projects on time and within scope. - Build and maintain high‑performing, motivated teams. - Drive continuous process improvement and scalability. - Foster strong executive-level stakeholder relationships. - Maintain a proactive, solutions‑oriented leadership style. **Key Responsibilities:** - Manage end‑to‑end client onboarding and implementation workflows, coordinating cross‑functional resources. - Mentor, coach, and develop team members, setting clear goals and performance metrics. - Act as escalation point for technical and operational issues, ensuring rapid resolution. - Collaborate with Product, Customer Success, and Sales to align implementation plans with business objectives. - Continuously assess and optimize implementation processes, identify automation opportunities, and implement best practices. - Maintain high client satisfaction through regular check‑ins, feedback loops, and smooth transition to product adoption. **Required Skills:** - 8+ years of implementation, professional services, or consulting experience, with 5+ years leading complex SaaS deployments. - 3+ years of people‑management experience, proven team motivation and development. - Strong project management acumen, familiar with full implementation lifecycle and agile principles. - Excellent stakeholder engagement, presentation, and negotiation abilities. - Analytical mindset with focus on workflow automation, scalability, and process refinement. - Ability to build trust with executive stakeholders and navigate cross‑functional collaboration. - Healthcare software experience is a plus. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, Computer Science, or related field. - PMP, ScrumMaster, or equivalent project‑management certification preferred.

Denver, United states

Remote

Senior

03-12-2025