- Company Name
- Fortune
- Job Title
- Salesforce Administrator
- Job Description
-
**Job Title:**
Salesforce Administrator
**Role Summary:**
Lead end‑to‑end Salesforce administration across multi‑region operations, ensuring seamless system integration, data governance, workflow automation, and user enablement for sales, marketing, and operations teams.
**Expectations:**
- Deliver scalable Salesforce solutions for UK & EU regions.
- Maintain GDPR compliance and data accuracy across all CRM functions.
- Apply best practices in configuration, automation, and continuous improvement.
- Serve as primary point of contact for Salesforce users and stakeholders.
**Key Responsibilities:**
- Oversee full Salesforce CRM setup, administration, and optimisation.
- Manage integrations with marketing, event, and analytics tools (SFMC, Cvent, Zoom, etc.).
- Develop custom objects, validation rules, workflows, Flows, and approval processes.
- Conduct data quality audits, deduplication, enrichment, and enforce data governance frameworks.
- Design and optimise workflow automations, assignment rules, and email alerts.
- Build and maintain custom dashboards and reports, transitioning from static Excel to dynamic Salesforce views.
- Manage user access, roles, and permission sets in line with security policies.
- Deliver training sessions and create user guides to foster adoption.
- Collaborate with IT, sales, marketing, and operations to align system performance with business needs.
**Required Skills:**
- Senior Salesforce administration (6+ years) with experience in Sales Cloud.
- Proficiency in Salesforce configuration, custom objects, validation rules, workflow rules, Flow, Process Builder, approval processes.
- Hands‑on with system integrations (API, Zapier, Marketing Cloud Connect, etc.).
- Strong understanding of data governance, GDPR compliance, and multi‑region CRM environments.
- Excellent communication, stakeholder management, and documentation abilities.
- Balance strategic design with day‑to‑day operational management.
**Required Education & Certifications:**
- Salesforce Certified Administrator (mandatory).
- Salesforce Certified Advanced Administrator (preferred).
- GDPR or Data Privacy Certification (preferred).
- Familiarity with SQL and API‑based integrations is an advantage.
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