Heidi

About the Company

Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients. Used across emergency departments, general practice, and specialist clinics, Heidi supports more than 2 million consults each week in 110 languages from 116 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, LocalGlobe, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. Join the future of healthcare at www.heidihealth.com

Listed Jobs

Company Name

Heidi

Job Title

Clinical Template Officer (French Speaking)

Job Description

Job Title: Clinical Template Officer (French Speaking) Role Summary: Create, review, and refine structured clinical documentation templates used by clinicians within an AI‑enabled care platform. Translate real‑world clinical notes into high‑quality, customizable templates that improve accuracy, usability, and localisation for French‑speaking users. Expectations: - 15–20 flexible hours per week, work remotely. - Deliver clear, error‑free templates that meet workflow requirements of diverse clinical specialties. - Collaborate independently with GTM and Medical Knowledge teams, while engaging users to iterate on template design. Key Responsibilities: 1. Analyse clinicians’ notes and transform them into compliant, customizable templates. 2. Develop new templates for emerging specialties or customer requests based on workflow analysis. 3. Support onboarding by tailoring templates to individual practitioner practices. 4. Conduct template QA, testing, and training to ensure consistency and reliability. 5. Engage with clinicians to troubleshoot content issues and gather continuous improvement feedback. 6. Use AI, productivity, and collaborative tools (e.g., Notion, ChatGPT, Intercom) to accelerate workflow and template creation. Required Skills: - Clinical knowledge across medical, nursing, allied health, or mental health domains. - Proficiency in written French and English; strong communication and editorial skills. - Ability to distill complex clinical information into structured template formats. - Independent, self‑managed work style; problem‑solving and analytical aptitude. - Experience with modern collaboration tools (Notion, ChatGPT, Intercom) is a plus but not mandatory. Required Education & Certifications: - Clinical qualification (MD, RN, allied health, or comparable) or current medical student status. - Demonstrated clinical documentation experience. - Fluency in French and English; no additional certifications required unless specifically noted.

Paris, France

Remote

04-02-2026

Company Name

Heidi

Job Title

Senior Solutions Engineer (Presales)

Job Description

Job title: Senior Solutions Engineer (Presales) Role Summary: Lead technical engagement during sales cycles, demonstrating platform capabilities, designing integration solutions, and ensuring smooth transition to implementation for enterprise healthcare customers. Expectations: Deliver high‑confidence technical content, resolve objections, contribute to solution design, and provide feedback to product/engineering. Operate autonomously in a fast‑paced, early‑stage environment while partnering with sales, product, and engineering teams. Key Responsibilities - Lead deep technical discovery and qualification with enterprise and mid‑market prospects. - Collaborate with product and engineering to design tailored solutions aligned with platform roadmap. - Deliver product demos and architecture walkthroughs to IT, InfoSec, and engineering stakeholders. - Own technical responses for RFPs, security assessments, and due‑diligence requests. - Proactively surface and resolve technical objections to accelerate deals. - Partner with implementation teams for post‑signature handoff and provide field feedback to product and engineering. Required Skills - 5+ years of solution engineering experience in SaaS, healthcare, or enterprise software. - Strong communication and presentation skills for technical and non‑technical audiences. - Proficiency in integration protocols (REST APIs, SAML/OIDC, SCIM) and enterprise architecture. - Knowledge of security standards and compliance requirements. - Experience with healthcare integrations (FHIR/HL7) preferred. - Ability to synthesize complex technical concepts and present clearly. - Demonstrated ability to operate autonomously in a fast‑paced environment. Required Education & Certifications - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). - Relevant certifications in cloud services (AWS, Azure, GCP), security (CISSP, CEH), or integration frameworks are a plus.

London, United kingdom

On site

Senior

10-02-2026

Company Name

Heidi

Job Title

Customer Success Manager, SMB

Job Description

**Job title** Customer Success Manager, SMB **Role Summary** Own the post‑sale lifecycle for a high‑volume portfolio of SMB customers in a rapidly scaling SaaS healthcare platform. Drive fast onboarding, proactive health monitoring, product adoption, renewals, and expansion. Leverage data, standardized playbooks, and cross‑functional collaboration to maintain high retention and revenue growth. **Expectations** - Manage 75+ SMB accounts, achieving or exceeding renewal and retention targets. - Maintain customer health scores and intervene early on at‑risk accounts. - Execute data‑driven, scalable onboarding, training, and engagement programs. - Deliver ROI‑focused renewal narratives and negotiate contract terms. - Identify upsell opportunities and partner with Sales on expansion conversations. - Contribute to continuous improvement of playbooks, resources, and processes. **Key Responsibilities** - Design and lead efficient onboarding workflows; track time‑to‑activation and activation rates. - Conduct product and workflow training sessions for clinicians and operational staff. - Monitor dashboards, segment accounts, and prioritize based on churn risk indicators. - Balance automated and personalized outreach to maintain engagement across the portfolio. - Own end‑to‑end renewal process, presenting data‑driven value stories and negotiating contracts. - Identify expansion prospects through usage analytics and trigger targeted outreach. - Refine existing customer‑success playbooks, develop resources, and disseminate best practices. - Provide scalable, empathetic support via email, in‑app messaging, and webinars. - Escalate blockers to Product, Support, or Sales with full context; collaborate to close issues. **Required Skills** - 2–4 years SaaS customer‑success experience, managing the full lifecycle. - Proven track record with high‑volume accounts (75+), achieving strong health scores and renewal metrics. - Data‑driven mindset: comfortable with metrics dashboards, segmentation, and prioritization. - Strong negotiation and contract‑management skills. - Experience delivering scalable engagement (webinars, automated touchpoints, 1:many programs). - Excellent communication, able to adapt style to diverse audiences. - Organizational ability to juggle multiple priorities and tight timelines. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Communications, or related field. - Certifications in customer success (e.g., SuccessHACKER, Gainsight) or CRM platforms (e.g., Salesforce) preferred but not mandatory.

Toronto, Canada

Hybrid

Junior

12-02-2026

Company Name

Heidi

Job Title

Senior Fullstack Software Engineer (Upmarket)

Job Description

**Job Title:** Senior Fullstack Software Engineer (Upmarket) **Role Summary:** Design, develop, and ship end‑to‑end full‑stack solutions that embed AI‑driven clinical workflows into U.S. EHR systems (Epic, athena, eClinicalWorks). Transform complex billing, compliance, and payer rules into seamless user experiences while ensuring high reliability, observability, and trust for clinicians. **Expectations:** - Minimum 5 years of software engineering experience delivering production‑grade systems. - Demonstrated ownership of features from conception through monitoring and iteration. - Ability to thrive in ambiguous, fast‑moving environments and make sound technical trade‑offs. - Strong collaborative mindset; comfortable with pair programming and shared design ownership. - Proficiency with modern AI coding tools and a disciplined approach to validation. **Key Responsibilities:** - Build native‑feel integrations with major U.S. EHR platforms, handling data exchange, authentication, and UI embedding. - Develop back‑end services that abstract billing, compliance, and payer logic into simple clinician interfaces. - Write clean, testable code with robust error handling, logging, and observability. - Deliver AI‑assisted workflow components for extraction, reconciliation, and drafting, ensuring auditability and human‑in‑the‑loop controls. - Collaborate daily with product, design, and domain experts; participate in code reviews, design discussions, and continuous improvement initiatives. **Required Skills:** - Full‑stack expertise (JavaScript/TypeScript, React or similar front‑end; Node.js, Go, Java, or Python back‑end). - Experience with REST/GraphQL APIs, event‑driven architectures, and orchestration frameworks. - Strong software design principles, unit/integration testing, CI/CD pipelines. - Familiarity with EHR integration standards (FHIR, HL7) and healthcare billing/compliance concepts. - Proficient use of AI/ML coding assistants (e.g., Copilot) and understanding of model validation. - Excellent communication and problem‑solving skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience). - No specific certifications required; healthcare‑domain knowledge (e.g., HIPAA, HL7) is a strong plus.

London, United kingdom

On site

Senior

24-02-2026