Mitigo Group

About the Company

Mitigo Group keeps professional services firms safe from cyberattack and operationally resilient. Our clients sleep at night knowing that cyber risk is under control. Our specialist sectors include legal, financial services, accountants, architects, technology, healthcare, and more. Our services are proportionate and affordable, and include technical vulnerability assessments, staff training, simulated phishing, policies & procedures to govern risk. We also undertake emergency incident containment, response and investigation.

Listed Jobs

Company Name

Mitigo Group

Job Title

IT Engineer

Job Description

**Job Title** IT Engineer **Role Summary** Provide end‑to‑end IT support in a cloud‑first environment, acting as the first point of contact for internal users, configuring and maintaining hardware, managing SaaS platforms, and administering security solutions. **Expectations** - Deliver responsive, accurate support for 1–2 year experienced technicians. - Maintain a professional tone and timely resolution for all IT incidents. - Collaborate with senior technical leadership to improve processes and expand skill sets. **Key Responsibilities** - Build, configure, and provision laptops, phones, and accessories for new employees. - Serve as the initial support desk for IT calls, emails, and in‑person requests. - Diagnose and resolve hardware and software issues, including Windows OS and peripheral devices. - Deploy, monitor, and troubleshoot cloud SaaS platforms (Microsoft 365, Office 365, Microsoft Entra, Intune, SharePoint, VoIP SaaS). - Manage AV/EDR solutions (ESET, Sentinel One) and respond to incidents. - Maintain accurate asset registers and inventory documentation. - Assist technical team with client services when required. - Identify opportunities for automation or process improvement. **Required Skills** - 1–2 years of modern IT support experience. - Proficiency with Windows operating systems and desktop troubleshooting. - Hands‑on experience with Microsoft Entra/Intune, Office 365, Defender, SharePoint. - Knowledge of ESET and Sentinel One EDR deployments. - Familiarity with VoIP SaaS solutions. - Strong communication and customer‑service skills. - Ability to learn and adapt to new technologies quickly. **Desired Skills** - Experience or interest in Salesforce administration/development. - Basic coding or scripting skills (Python, Go). - Cloud‑platform administration knowledge. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. - Relevant industry certifications preferred (e.g., Microsoft Certified: Modern Desktop Administrator Associate, ESET E3/E5 Training, SentinelOne Analytical Certification).

Cheadle, United kingdom

On site

Fresher

16-02-2026