- Company Name
- Apheon
- Job Title
- ICT Assistant
- Job Description
-
**Job Title**
ICT Assistant
**Role Summary**
Provide on‑site and remote technical support for end‑users across multiple European offices. Maintain and improve Windows‑based systems, Microsoft 365 infrastructure, and networking components to ensure reliability, security, and efficient user experience. Collaborate with the ICT Manager to troubleshoot complex issues, document security procedures, and deliver user training.
**Expectations**
- Deliver timely, high‑quality support for hardware, software, and network problems.
- Work independently while contributing as a team member.
- Keep systems updated, secure, and compliant with data protection standards.
- Proactively learn and apply emerging technologies.
- Communicate effectively in English; additional language skills (French or Dutch) are a plus.
**Key Responsibilities**
- Provide technical assistance for laptops, printers, phones, and peripherals.
- Install, configure, and maintain Windows Server, Windows 10/11, Microsoft Exchange, and Microsoft 365 suite.
- Manage Active Directory, Azure, and Intune for user account and device lifecycle.
- Deploy, configure, and monitor virtualization platforms (VMware or Hyper‑V).
- Troubleshoot networking issues: TCP/IP, UDP, VLANs, switching, firewalls, and VOIP systems.
- Perform regular system updates, backups, and performance checks.
- Maintain IT security documentation, compliance records, and cybersecurity protocols.
- Train end‑users on IT policies, best practices, and security awareness.
- Collaborate with the ICT Manager to report and resolve complex technical problems.
**Required Skills**
- Windows Server, Windows 10/11, Microsoft Exchange, Microsoft 365, Intune, Azure, Active Directory.
- Virtualization: VMware or Hyper‑V.
- Networking fundamentals: OSI model, TCP/UDP, VLANs, switching, firewall concepts, network security practices.
- Telephony basics: VOIP and central phone systems.
- Cybersecurity awareness: antivirus, general security best practices.
- Collaboration tools: video conferencing platforms.
- Strong problem‑solving, resourcefulness, and customer‑service orientation.
**Required Education & Certifications**
- Engineering degree or an equivalent technical qualification.
- 2–3 years of relevant ICT or technical support experience.
- Fluency in English; proficiency in French or Dutch preferred.