Trip.com Group

careers.trip.com

5 Jobs

11,657 Employees

About the Company

Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Listed Jobs

Company Name: Trip.com Group
Job Title: UK market User Operation, Train
Job Description: **Job Title** UK Market User Operations (Training) **Role Summary** Execute and optimize localized marketing and user‑engagement initiatives for the UK market, build and refine user segmentation models, craft compelling local copy, and manage multi‑channel communications (in‑app, email, SMS) to drive activation and repurchase. Serve as the primary liaison between European and Shanghai teams, gathering user insights to inform product and retention strategies. **Expectations** - 2–4 years of user‑operations experience in a European context, preferably within the OTA industry. - Strong logical analysis and strategic thinking abilities. - Fluency in English; proficiency in Chinese is a plus. **Key Responsibilities** - Plan and execute localized marketing campaigns and in‑app activations. - Assist in building and optimizing user segmentation models. - Tailor participation and retention strategies for distinct user segments. - Produce engaging local copy and content; deploy across push, email, and SMS channels. - Drive activation and repurchase rates through targeted communications. - Collect and analyze user feedback, needs, and pain points. - Act as the operational bridge between European and Shanghai teams. **Required Skills** - User‑operations and marketing campaign execution. - User segmentation and data analysis. - Multi‑channel communication (push, email, SMS). - Strategic planning and logical problem solving. - Excellent written and verbal English communication; knowledge of Chinese desirable. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Data Analytics, or related field, or equivalent professional experience. - No mandatory certifications required.

London, United kingdom

Hybrid

Junior

01-02-2026

Company Name: Trip.com Group
Job Title: Operation Executive, Europe
Job Description: **Job Title** Operations Executive – Europe (Hotel Business Development) **Role Summary** Lead day‑to‑day operational management for key hotel business accounts across Europe. Coordinate with cross‑functional teams to streamline processes, resolve operational issues, develop and deliver training, and provide data‑driven insights to senior management. **Expectations** - Ensure reliable and efficient operational performance of all hotel business accounts in Europe. - Continuously improve SOPs, processes, and training programs. - Deliver accurate performance reports and actionable insights. - Collaborate internationally and adapt solutions to diverse market needs. **Key Responsibilities** - Monitor daily operational metrics and promptly address issues. - Develop, implement and maintain Standard Operating Procedures (SOPs). - Analyze existing processes, identify improvement opportunities, and collaborate with product teams to integrate enhancements. - Collect, analyze, and interpret operational data; produce regular performance reports for senior leadership. - Design, develop, and deliver comprehensive training materials (manuals, e‑learning, off‑site sessions) for the business development team. - Assess training needs, evaluate program effectiveness, and adjust curricula accordingly. - Liaise with other departments to ensure seamless execution of hotel business operations. **Required Skills** - Proven experience in operations management, preferably in travel or hospitality. - Strong analytical and problem‑solving abilities. - Proficiency with data analysis tools and software (e.g., Excel, BI platforms). - Excellent written and verbal communication skills. - Ability to collaborate effectively in a fast‑paced, international environment. - Experience in training program development and delivery. - Fluency in English required; additional proficiency in Chinese is a plus. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Hospitality Management, or a related field. ---

London, United kingdom

Hybrid

01-02-2026

Company Name: Trip.com Group
Job Title: Connectivity Operations Manager
Job Description: Connectivity Operations Manager Role Summary: Manage connectivity partners for American hotels, drive technical solutions, and collaborate with internal teams to enhance product competitiveness and service quality. Expectations: 5+ years in technical account management within the online travel industry. Client-facing experience and API integration expertise required. Key Responsibilities: - Oversight of lodging connectivity partners in the U.S. - Resolve technical issues and identify partnership opportunities. - Develop stakeholder plans to improve product competitiveness, service quality, and reduce business disruptions. - Deliver connectivity training and support to European operations teams. - Partner with product/tech teams to advance connectivity technologies. Required Skills: API integration, client-facing communication, technical problem-solving, SQL/data analysis (preferred). Required Education & Certifications: N/A. Additional Requirements: Valid U.S. work visa; Mandarin proficiency preferred.

Norwalk, United states

Hybrid

Mid level

09-02-2026

Company Name: Trip.com Group
Job Title: Destination Marketing and Partnership, Europe
Job Description: Job Title: Destination Marketing & Partnership Manager – Europe Role Summary: Build and nurture tourism partnerships across European markets to enhance Trip.com’s visibility, develop co‑branded marketing campaigns, and drive consumer engagement and sales growth. Expectations: Deliver measurable marketing results, maintain high‑quality partner relationships, and communicate insights to cross‑functional teams to inform strategy. Key Responsibilities: • Identify and secure strategic partnerships with tourism boards, destination marketing organizations, and key agencies. • Lead end‑to‑end project management of marketing initiatives, coordinating internal teams and external partners. • Conduct analysis of tourism industry reports, market dynamics, and consumer behavior to generate actionable insights. • Design, execute, and evaluate marketing campaigns, establishing KPIs and reporting performance. • Represent Trip.com at international tourism forums, promoting brand visibility and facilitating resource sales. • Ensure compliance with local regulatory environments and maintain up‑to‑date knowledge of market trends. Required Skills: • Proven partnership development and stakeholder management. • Strong project management and collaborative communication skills. • Analytical mindset with data‑driven decision making. • Excellent written and spoken English (additional European language fluency preferred). • Familiarity with OTA platforms or destination marketing contexts. Required Education & Certifications: • Bachelor’s degree or higher in Tourism, Marketing, Public Relations, or related field. • Minimum 5 years of experience in tourism marketing or partnership/project management.

View 5 more jobs at Trip.com Group