- Company Name
- TicketNetwork
- Job Title
- Senior Director, IT Infrastructure & Cloud
- Job Description
-
**Job title**
Senior Director, IT Infrastructure & Cloud
**Role Summary**
Strategic leader responsible for designing, deploying, and managing enterprise IT infrastructure and hybrid cloud environments (Azure, AWS). Oversees Infrastructure, Network, Operations, and Database teams while partnering with DevOps, Security, and business stakeholders to ensure high availability, security, scalability, and cost‑effectiveness.
**Expectations**
- Lead large, cross‑functional IT teams, delivering operational excellence.
- Drive modernization of data centers, virtualization, HCI, SDN, and cloud‑native architectures.
- Ensure robust DR, HA, and continuity across all layers.
- Manage budgets, forecasts, SLAs, and vendor relationships.
- Champion continuous improvement, KPI tracking, and emerging technology evaluation.
**Key Responsibilities**
1. Architect, deploy, and optimize on‑premise and cloud infrastructure, including servers, storage, networking, and backup.
2. Manage hybrid cloud strategy, integrating on‑premise systems with Azure & AWS for elasticity and cost control.
3. Modernize infrastructure through virtualization, HCI, SDN, and containerization (Docker, Kubernetes, EKS).
4. Oversee data center operations, hardware lifecycle, network security, and disaster recovery planning.
5. Collaborate with security to implement secure infrastructure practices; work with DevOps to support CI/CD pipelines.
6. Partner with executive leadership to identify technology initiatives that drive innovation and efficiency.
7. Manage vendor contracts, SLAs, budgets, and capacity planning.
8. Establish and monitor KPIs, performance metrics, and continuous improvement programs.
**Required Skills**
- Leadership: 5+ years managing large IT teams; excellent communication, project management, and stakeholder engagement.
- Technical: Deep expertise in enterprise infrastructure, hybrid cloud (Azure, AWS), virtualization (VMware), networking (Cisco, Palo Alto, A10), storage (SAN/NAS), backup, and DR.
- Cloud Services: Proficient with AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch), Azure, and M365.
- DevOps & Automation: CI/CD, configuration management (Ansible, Terraform), orchestration (Kubernetes, EKS), release tools (Octopus Deploy, Azure DevOps).
- Observability: SolarWinds, DataDog, ELK.
- Security & Compliance: PCI‑DSS, SOC2, ITIL principles.
- Programming/Infrastructure as Code: PowerShell, Terraform, cloud‑formation.
**Required Education & Certifications**
- Bachelor’s or Master’s in Computer Science, Information Technology, or related field.
- Minimum 12 years of IT experience, 5+ in a leadership role.
- Certifications preferred: ITIL, PMP, VMware (VCP), AWS/Azure Architect, Cisco (CCNP/CCIE), DevOps (e.g., Docker, Kubernetes).
---
South windsor, United states
Hybrid
Senior
01-12-2025