Audley Travel

About the Company

For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves.

That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place.

We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility.

Life at Audley

We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work.

We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful.
Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.

Listed Jobs

Company Name

Audley Travel

Job Title

Duty Officer - 12 month FTC

Job Description

**Job Title** Duty Officer – 12 Month Fixed Term Contract **Role Summary** Provide 24/7 duty management for a travel company by answering live calls, resolving on‑trip client issues, managing operational cases, and delivering crisis and incident support. Operate on a rotating 12‑hour shift (4 days on, 4 days off) that may start as early as 4 am or end at midnight, including nights, weekends, and public holidays. **Expectations** - Deliver high‑quality, client‑focused service during all shifts. - Maintain accurate, timely case logs and system updates. - Escalate incidents and crisis situations according to company protocols. - Collaborate with suppliers, sales programmes, and coworking Duty Officers to ensure seamless coverage and continual process improvement. **Key Responsibilities** - Receive and manage all Duty Office calls; resolve client issues efficiently. - Communicate with suppliers and sales teams to correct booking problems. - Log every interaction with clients in the reservation system. - Calculate and communicate costs for itinerary changes; process voluntary client payments. - Update the reservation (GDS) system with changes and ensure case closure. - Escalate incidents or crisis‑level issues to management. - Monitor news feeds and run client location reports when necessary. - Support 24/7 coverage by coordinating with peers and the Duty Office Manager. - Participate in refining guidelines, policies, and processes. - Handle additional duty tasks assigned by management. **Required Skills** - Strong client‑service orientation and conflict‑resolution ability. - Superior verbal and written communication; proficiency in dealing with stressed clients. - Excellent problem‑solving under pressure, with the capacity to multitask and prioritize. - Reliable and adaptable team player who thrives in a dynamic environment. - Detailed‑oriented, organized, and systematic in workflow management. - Experience with Global Distribution Systems (preferably Galileo) and the ability to issue fares. - Proficiency in Office 365 (Word, Excel, SharePoint, Outlook). - Flexibility to work a range of shifts, including nights, weekends, and public holidays. **Required Education & Certifications** - Minimum of secondary education; tertiary qualification or equivalent experience in travel, hospitality, or customer‑facing service preferred. - GDS (Galileo) certification highly desirable; other travel‑industry certifications acceptable.

United kingdom

Remote

20-11-2025

Company Name

Audley Travel

Job Title

Salesforce Technical Manager

Job Description

**Job title:** Salesforce Technical Manager **Role Summary:** Lead the strategic and operational management of all sales‑related technology platforms, acting as the primary liaison between Sales and Technology teams. Ensure system stability, performance, compliance, and continuous improvement across platforms such as Salesforce, Mulesoft, Vonage, and payment services while managing a team and external vendors. **Expectations:** - Deliver high‑quality system support and enhancements that enable sales and service operations. - Maintain availability, performance, accuracy, and compliance of sales applications. - Coach and develop a cross‑functional team and cultivate strong partner relationships with vendors. **Key Responsibilities:** - Serve as the main interface between Sales and Technology for all sales‑related systems. - Prioritise, track, and resolve service requests, incidents, and enhancement requests. - Align service management with ITIL or equivalent frameworks and coordinate with other Technology teams. - Translate business requirements from Sales process owners into technical solutions. - Oversee third‑party vendors and service providers responsible for application support. - Lead system upgrades, patching, and testing with internal and external stakeholders. - Maintain comprehensive documentation of configurations, processes, support procedures, and disaster recovery plans. - Monitor system usage and performance, identify optimisation opportunities, and implement improvements. - Safeguard data integrity and security, ensuring compliance with internal controls and audit standards. **Required Skills:** - Proven experience managing sales technology platforms (Salesforce, Mulesoft, Vonage, payment services). - Strong understanding of ITIL or similar IT service management frameworks. - Demonstrated ability to lead cross‑functional teams and manage third‑party vendors. - Excellent communication, stakeholder management, and coaching abilities. - Expertise in system optimisation, compliance, and documentation best practices. - Familiarity with Agile methodologies and digital transformation initiatives. - Working knowledge of Microsoft 365 (Office, Teams, SharePoint, Outlook). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience). - Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Platform App Builder) or equivalent experience. - ITIL Foundation certification or equivalent knowledge is preferred.

Oxfordshire, United kingdom

Hybrid

16-12-2025