- Company Name
- PitchBook
- Job Title
- Sr. Salesforce Administrator
- Job Description
-
**Job Title:** Sr. Salesforce Administrator
**Role Summary:**
Lead the administration, configuration, and optimization of Salesforce Sales Cloud, Service Cloud, and Experience Cloud to support sales, finance, and customer service functions. Drive system efficiency, data integrity, and user adoption through custom development, security management, and integration with external applications.
**Expectations:**
- Deliver scalable Salesforce solutions that align with business objectives.
- Collaborate with stakeholders across Sales, Marketing, Customer Success, Finance, and IT.
- Stay current with Salesforce releases, evaluate impacts, and recommend enhancements.
**Key Responsibilities:**
- Administer and configure Salesforce Sales, Service, and Experience Clouds.
- Gather requirements, design solutions, and implement changes.
- Develop and maintain custom objects, fields, formulas, workflows, validation rules, and Process Builder flows.
- Manage user access, profiles, roles, permission sets, and security settings.
- Lead integration projects using APIs, middleware, and third‑party tools.
- Monitor system performance, troubleshoot issues, and provide technical support.
- Create and maintain documentation: user guides, process diagrams, training materials.
- Mentor junior admins and serve as a knowledge resource.
- Participate in cross‑functional projects and initiatives as needed.
**Required Skills:**
- Advanced Salesforce configuration, customization, and administration.
- Proficiency in Salesforce Lightning Experience, Lightning App Builder, and Process Builder.
- Custom object and field design, workflows, validation rules, security model management.
- API integration experience (REST/SOAP) and middleware tools.
- Relational database knowledge and SQL querying.
- Strong analytical, problem‑solving, and communication skills.
- Experience in an Agile environment (preferred).
- Familiarity with Gong, LeanData, LinkedIn Sales Navigator, ZoomInfo (nice to have).
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Salesforce Administrator certification (ADM 201) – required.
- Advanced Administrator (ADM 211) and Salesforce Certified Platform App Builder – preferred.