Evolution Funding Ltd

About the Company

Evolution Funding is the UK's largest used auto finance platform. Our scope and capabilities go far beyond that of a traditional broker. Evolution is at the forefront of digital finance journeys, with our technology powering a broad range of customer experiences in the motor finance market. Our innovative digital finance solutions are shaping the motor finance industry. Evolution’s powerful portfolio of products and services create compliant and optimised customer experiences, whilst maximising conversions for our partners. Evolution consistently achieves both industry and wider recognition. Our most recent accolades are Car Finance Awards 2025 ‘Best Broker’ (ten consecutive years), 'Best Service for Dealers' (three consecutive years), and 'Best Technology Partner'.

Listed Jobs

Company Name

Evolution Funding Ltd

Job Title

Customer Success Manager

Job Description

**Job title**: Customer Success Manager **Role Summary**: Develop and execute digital adoption strategies for automotive finance clients, ensuring high satisfaction, retention, and revenue growth. Act as a technical and strategic partner, delivering data‑driven insights, product integrations, and tailored solutions while maintaining frequent regional client visits. **Expectations**: - Meet or exceed client retention and upsell targets. - Build and nurture relationships with senior and board‑level stakeholders. - Use data analysis to demonstrate measurable performance improvements. - Maintain a customer‑first mindset and represent the company’s commitment to digital transformation. **Key Responsibilities**: - Visit clients regionally (Scotland & Northern Ireland) up to four days per week to onboard, support, and upsell services. - Create and deliver comprehensive digital strategies aligned with each client’s goals. - Act on insights from analytics dashboards to increase adoption of platforms and products. - Coordinate with media, fintech partners, and other integrators to provide end‑to‑end solutions. - Provide consultancy on best practices in e‑commerce and digital finance. - Report on performance metrics and feedback to internal teams. - Participate in structured CSM training and pursue relevant external accreditations. **Required Skills**: - Proven track record of designing and implementing digital strategies, ideally in motor finance. - Strong stakeholder management, including senior leadership and board members. - Data‑driven decision making; proficiency with analytics tools. - Technical knowledge of digital finance platforms and integration scenarios. - Excellent communication, presentation, and negotiation skills. - Customer‑centric approach with a passion for e‑commerce and digital financial services. **Required Education & Certifications**: - Bachelor’s degree in Business, Finance, Marketing, Information Systems, or related field. - Preferred certifications: Certified Customer Success Manager (CCSM), Digital Marketing, or relevant fintech/finance credentials.

Scotland, United kingdom

Remote

12-12-2025