- Company Name
- Apex Systems
- Job Title
- Solution Design Architect Contact Center
- Job Description
-
**Job Title**
Solution Design Architect – Contact Center (Salesforce)
**Role Summary**
Architect end‑to‑end Salesforce solutions for a large financial institution’s contact center. Lead design, development and implementation of Service Cloud, OmniStudio, and custom components while managing a team of 5+ developers. Drive solution documentation, data migration, security, and integration with external systems.
**Expectations**
- 6‑month contract with potential extension.
- Deliver comprehensive architecture and design deliverables.
- Manage and mentor a mid‑size development team.
- Ensure alignment with client business requirements, security standards and data migration needs.
**Key Responsibilities**
- Design scalable Salesforce Service Cloud and OmniStudio solutions for contact‑center workflows.
- Lead and coordinate the development team, assigning tasks, reviewing code, and ensuring quality.
- Facilitate requirements workshops with stakeholders to capture technical and business needs.
- Create object models, data architecture, and migration plans for complex data sets.
- Develop custom solutions using Apex, Lightning Web Components, Visualforce, HTML/CSS, Java, and Templates.
- Integrate Salesforce with external systems through REST/SOAP APIs and Data Loader.
- Implement data security controls, SSO, and encryption across the solution.
- Produce technical documentation, design specifications, and best‑practice guidance.
- Collaborate with Azure or other cloud platforms and contact‑center tooling as required.
**Required Skills**
- 5+ years of architectural design and implementation of distributed applications.
- 3+ years of application development and experience managing teams of 5+.
- Deep expertise in Salesforce Service Cloud, OmniStudio, Builder, Workflow, Apex, Lightning Web Components, HTML/CSS, Java, Templates, and Web Services.
- Strong object‑modeling, database (SQL) knowledge and experience with data migration.
- Proven skills in REST/SOAP API integration and Data Loader usage.
- Experience designing enterprise‑scale solutions, data architecture and security (encryption, SSO).
- Ability to conduct complex technical requirement gathering and stakeholder facilitation.
- Familiarity with Azure or other cloud environments and contact‑center platforms is a plus.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science or related field (or equivalent professional experience).
- Salesforce certifications preferred: Platform Developer I/II, Solution Architect, Contact Center Specialist, or equivalent.
- Cloud certifications (Azure, AWS, Google Cloud) are a plus.