- Company Name
- Milk Makeup
- Job Title
- Senior Manager Ecommerce
- Job Description
-
Job Title: Senior Manager Ecommerce
Role Summary: Own end‑to‑end eCommerce strategy and operations, driving site performance, merchandising, forecasting, analytics, and CRM to deliver seamless customer experience and revenue growth.
Expactations: Ensure flawless execution of all website initiatives, lead cross‑functional teams, manage external partners, and deliver measurable KPIs.
Key Responsibilities: • Operate daily eCommerce site (Shopify/SFCC): content, catalog, QA, speed, security, compliance.
• Manage site health (UX, navigation, accessibility).
• Execute merchandising, SEO, and product lifecycle activities: product uploads, inventory sync, pricing, end‑of‑life.
• Forecast SKUs, analyze performance, and run promotional calendars.
• Own CRM/Email/SMS strategies (Klaviyo): lifecycle flows, segmentation, deliverability, A/B testing.
• Liaise with creative, product, logistics, customer care, and developer teams.
• Oversee external agencies: scope, negotiate, deliver on time.
• Support promo windows with weekend/holiday coverage.
Required Skills: • eCommerce platform management (Shopify, Salesforce Commerce Cloud).
• Site content & product data management.
• Merchandising & inventory control.
• SEO best practices and analytics (Google Analytics, Shopify Analytics).
• CRM and email marketing (Klaviyo).
• Data analysis, forecasting, and KPI reporting.
• Project and stakeholder management; vendor coordination.
• Strong problem‑solving, communication, and UX awareness.
Required Education & Certifications: • Bachelor’s degree in Business, Marketing, Information Systems, or related field.
• Minimum 5‑year eCommerce management experience.
• Certifications: Shopify Certified, Salesforce Commerce Cloud, Google Analytics, or similar email/CRM qualification preferred.
New york city, United states
Hybrid
Senior
16-12-2025