- Company Name
- DXC Technology
- Job Title
- ServiceNow Technical Consultant
- Job Description
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Job Title: ServiceNow Technical Consultant
Role Summary
Senior/Medior technical consultant who designs, implements, and optimizes ServiceNow solutions, bridging business requirements and technology to deliver functional, integrated outcomes across multiple organizational functions.
Expectations
- Act as a trusted technical advisor and subject‑matter expert.
- Deliver high‑quality, on‑time ServiceNow implementations that meet or exceed client expectations.
- Collaborate closely with business analysts, functional consultants, architects, and client stakeholders to ensure alignment of technology and strategy.
Key Responsibilities
- Design and shape the technical architecture of the ServiceNow platform.
- Implement front‑end and back‑end functionalities, including modules in GRC/IRM, ITOM, HRSD, SecOps, etc.
- Build integrations between ServiceNow and external systems (cloud or on‑premise) using SOAP/REST, JDBC, LDAP, and other protocols.
- Develop and maintain ServiceNow tables, forms, lists, reports, and workflow processes.
- Conduct system performance analysis and document findings.
- Produce comprehensive technical documentation, test plans, test scripts, and defect reports.
- Participate in go‑live, post‑implementation support, and knowledge transfer sessions.
- Lead or contribute to Agile or DevOps practices within project teams.
Required Skills
- Full life‑cycle software development experience (requirements analysis, design, testing, deployment).
- Proficient in ServiceNow scripting: Client Scripts, Business Rules, UI Policies, Access Control, Background Scripts.
- Strong knowledge of JavaScript, AJAX, HTML, AngularJS, and web‑technology fundamentals.
- Experience with ServiceNow administration, configuration, and data management.
- Familiarity with integration patterns and tools (SOAP, REST, JDBC, LDAP).
- Ability to create test artifacts and utilize defect tracking tools.
- Solid understanding of ITSM, ITIL, IT4IT, DevOps, and Agile frameworks.
Required Education & Certifications
- Bachelor’s or Master’s degree in Business, Computer Science, or related field (or equivalent combination of education and experience).
- Relevant professional experience on the ServiceNow platform (GRC, ITOM, HRSD, SecOps, or equivalent).
- Consulting experience with external customers is essential.
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