- Company Name
- NDX Human Capital Solutions
- Job Title
- ServiceNow Developer
- Job Description
-
**Job title:** ServiceNow Lead Developer
**Role Summary:**
Design, develop, and implement ServiceNow solutions that align with enterprise ITSM/ITOM requirements. Lead platform enhancements, upgrades, and integrations while ensuring performance, security, and compliance. Act as a technical liaison between business stakeholders and the Digital Technology team, driving process improvement and innovation through Agile/SRDC practices.
**Expectations:**
- U.S. citizen, hybrid work model (3 days in-office, 2 days remote).
- Limited travel (conference or annual HQ gathering).
- Deliver high‑quality, scalable ServiceNow applications on time and within budget.
- Maintain documentation of architecture, configurations, and data flows.
**Key Responsibilities:**
- Lead design, development, and implementation of custom ServiceNow modules (ITSM, ITOM, ITAM).
- Drive platform upgrades, new feature adoption, and best‑practice implementations.
- Provide day‑to‑day support, incident resolution, root‑cause analysis, and long‑term fixes.
- Collaborate with stakeholders to translate business requirements into technical solutions.
- Partner with ITOM, ITAM, CMDB, and integration teams to enhance discovery, automation, and asset management.
- Document architecture, code, configurations, and data flows for traceability.
- Lead special projects and workstreams focused on process optimization and ROI.
- Advise on integration standards (REST, SOAP, JSON, APIs).
- Educate and present design impacts to cross‑functional teams.
**Required Skills:**
- Strong expertise in web technologies: REST/SOAP APIs, HTML, JavaScript.
- Advanced ServiceNow development and implementation experience (5+ years).
- Deep knowledge of ITSM/ITOM modules and enterprise service management frameworks.
- Proficiency with SDLC/Agile methodologies and DevOps principles.
- Excellent written and verbal communication, stakeholder alignment, problem‑solving, and leadership.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow certifications (Certified Application Developer, Implementation Specialist, or equivalent).
- ITIL foundation or higher (preferred).
- Knowledge of COBIT, financial planning, budgeting, and business acumen is a plus.