Contractify

About the Company

Contractify is Europe's leading contract management software provider, with a strong emphasis on AI innovation. The highly user-friendly contract management platform is recommended by legal, finance and purchase professionals to alleviate administrative contract tasks and streamline contract procedures, from finding to signing and following up on contracts in the cloud. This way, the contract management tool aids over 100+ leading companies to mitigate contract risks, lower administrative workload and improve cross-department collaboration.

Here's what you use Contractify for:

Manage your contracts 3 times faster with our AI contract data analyst

Work together from home or at the office in one centralized cloud platform.

Easily find all your contracts' versions and related documents

Check your contracts' ROI with recurring reporting.

Sign contracts with secure & legally binding e-signatures

Share and collaborate with your team, but restrict access when needed

Get automated reminders for important follow-up dates and tasks

Book your free trial now via info.contractify.io/free-trial or contact us for more information at www.contractify.io/contact

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Listed Jobs

Company Name

Contractify

Job Title

Customer Support Officer

Job Description

**Job Title:** Customer Support Officer **Role Summary** Provide first-line customer support and content creation for a SaaS contract management platform, ensuring seamless user experiences and driving continuous process improvements. **Expectations** 1–3 years in customer support, content, or SaaS-related roles; bilingual proficiency in Dutch and English; strong interpersonal and organizational abilities. **Key Responsibilities** - Serve as primary contact via Zendesk and phone to resolve customer issues. - Troubleshoot technical problems and guide users to solutions. - Maintain CRM records and track support interactions. - Translate technical features into user-friendly content (help articles, tutorials, email campaigns). - Collaborate with marketing to produce educational materials. - Participate in software testing, providing feedback to enhance user experience. - Broadcast webinars for product updates and training. - Share customer insights to influence product development. **Required Skills** - Excellent written and verbal communication in Dutch and English. - Empathy, patience, and active listening to resolve customer concerns. - Strong organizational skills with ability to manage multiple priorities. - Proficiency in creating clear, engaging content for technical audiences. - Familiarity with ticketing systems (Zendesk) and CRM tools. **Required Education & Certifications** Bachelor’s degree or equivalent in customer service, communications, or related field. Prior SaaS or technical documentation experience preferred.

Evergem, Belgium

On site

05-03-2026