MAIDO

www.maido.com

2 Jobs

48 Employees

About the Company

Behaviours & technologies are changing, fast. Winners embrace the chaos. Maido connects the dots.

Listed Jobs

Company Name: MAIDO
Job Title: Ingénieur support applicatif F/H
Job Description: Job title: Application Support Engineer / Industrial Hotline (F/M) Role Summary: Provide high‑level technical support to distributors and end‑customers for industrial applications. Act as the primary technical expert within the customer service team, diagnosing complex issues, managing incidents, and driving continuous improvement of support processes and tools. Expectations: • Deliver prompt, quality support to maintain customer satisfaction and loyalty. • Resolve advanced technical problems independently and collaborate with R&D and product development teams. • Advise on system performance, reliability, and service‑delivery enhancements. • Participate in regular process reviews, documentation updates, and training of junior technicians. • Travel internationally with distributors or clients as required (≈ 10 visits per year). Key Responsibilities: - Operate the customer‑facing hotline, entering incidents in the ERP system. - Diagnose, troubleshoot, and resolve complex application, network, and database issues. - Collaborate with R&D/support for deep technical matters and feature feedback. - Coordinate the hotline team’s activities and mentor teammates. - Propose and implement digital tools, remote‑diagnosis solutions, and process improvements. - Author and maintain support procedures, knowledge base articles, and training materials. - Support product optimisation by providing performance insights to development groups. Required Skills: - 5+ years of industrial application support experience. - Strong background in database architectures, network infrastructure, and software platforms. - Proficient in English (spoken & written). - Analytical mindset, problem‑solving agility, and proactive communication. - Team‑oriented, capable of sharing ideas and leading improvements. - Basic knowledge of cybersecurity principles is a plus. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Engineering, Information Systems, or Network Infrastructure. - Relevant certifications (e.g., CompTIA Network+, CCNA, CISSP) are advantageous but not mandatory.

Company Name: MAIDO
Job Title: Ingénieur automaticien F/H
Job Description: **Job title:** Automation Engineer (F/H) **Role Summary:** Provide high‑level technical support for distributors and end‑customers, diagnose and resolve complex automation issues, manage incidents through the ERP system, and drive continuous improvement of the hotline service. Act as the primary technical reference within a small support team and collaborate closely with R&D and product development to enhance solution performance and reliability. **Expactations:** - Minimum 3 years of experience in an industrial automation engineering role (excluding internships). - Professional fluency in English (spoken and written) for interaction with international partners. - Strong analytical mindset, proactive communication, and teamwork orientation. - Ability to travel occasionally (≈10 trips per year). **Key Responsibilities:** - Deliver first‑line and advanced hotline support to distributors and customers. - Diagnose, troubleshoot, and implement durable solutions for complex automation problems. - Log and manage incidents in the ERP system; coordinate with R&D and technical support for escalated cases. - Coordinate daily hotline activities and mentor three technical support staff. - Propose and implement service enhancements (digital tools, virtual troubleshooting, process improvements). - Author and update technical procedures and documentation. - Collaborate with product development teams to optimize performance and reliability of automation solutions. **Required Skills:** - Expertise in automation systems, PLC programming, and industrial control concepts. - Proficient in ERP incident management and ticketing tools. - Strong problem‑solving and root‑cause analysis abilities. - Excellent written and verbal English communication. - Ability to convey technical information to diverse audiences. - Team leadership and coaching capabilities. - Familiarity with continuous improvement methodologies (e.g., Lean, Kaizen). **Required Education & Certifications:** - Engineering degree in Automation, Mechatronics, Electrical Engineering, or a closely related field. - No specific certifications required, though PLC or automation vendor certifications are a plus.