Satelia

About the Company

Satelia® est le leader français de la télésurveillance médicale de l’insuffisance cardiaque chronique, avec plus de 10 000 patients suivis chaque jour en métropole et en Outre-mer. Depuis 2017, il conçoit des dispositifs médicaux numériques et des services humains alliant algorithmes innovants et approche centrée sur le patient, afin d’améliorer la qualité de vie des personnes atteintes de maladies chroniques. Seule solution actuellement reconnue par l’Assurance Maladie en nom de marque et validée par l’étude clinique TELESAT-HF, Satelia® Cardio, associée aux soins courants, réduit la mortalité de 36 % et les hospitalisations de 17 %, soit un décès évité pour 10,5 patients suivis par rapport aux soins seuls. *** TELESAT-HF study : https://onlinelibrary.wiley.com/doi/epdf/10.1002/ejhf.3563 Nous rejoindre (welcome to the jungle) : https://www.welcometothejungle.com/fr/companies/satelia-1 Notre culture d'entreprise : https://www.satelia.eu/wp-content/uploads/Culture-Deck-2023-light.pdf ® ’ . ' . '. ' ' . , . , ’. : , ,

Listed Jobs

Company Name

Satelia

Job Title

Care Team Manager - Medtech

Job Description

**Job Title:** Care Team Manager – Medtech **Role Summary:** Lead and scale the Care Team responsible for the operations, support, and patient engagement of a connected cardiac monitoring platform. Ensure safe, empathetic, and high‑performance service delivery while driving operational excellence, process optimization, and technology innovation. **Expectations:** - Achieve and sustain SLA standards for patient and professional support. - Deliver measurable improvements in KPIs, cost per case, and customer satisfaction. - Own budget, staffing, and performance management within a fast‑growth environment. - Spearhead data‑driven decision making and continuous improvement initiatives. **Key Responsibilities:** - Manage and coach a cross‑functional operations/support team and external partners. - Own the tele‑monitoring and support service lifecycle: staffing, shift planning, incident escalation (N2/N3), and executive reporting. - Develop and maintain dashboards, run analytics, track SLAs, quality, and KPI trends. - Lead process redesign, lean/Kaisen initiatives, and automation (chatbots, triage, AI batch jobs). - Build and curate a living knowledge base, procedures, and versioned documentation. - Produce operational excellence deliverables to support sales, renewals, and upsell. - Coordinate cross‑functional projects, change management, and stakeholder communication. **Required Skills:** - 5+ years of management experience in operations, support or customer service, ideally in telehealth or connected medical devices. - Strong leadership and coaching with a collaborative, service‑oriented approach. - Proficiency in data‑driven management: dashboards, KPI analysis, SLA/quality monitoring. - Continuous improvement mindset (Lean/Kaizen, test‑and‑learn). - Tech curiosity, aptitude for AI and automation. - Experience with CRM/support platforms (Zendesk/Intercom, Salesforce/HubSpot). - Project coordination and change‑management experience. - Prior work in a startup or fast‑growth setting. - Fluent French, professional English. **Required Education & Certifications:** - Bachelor’s degree in healthcare management, business administration, health informatics, or related field. - Preference for certifications in project management, Lean/Kaizen, or health technology operations.

Bordeaux, France

On site

16-10-2025

Company Name

Satelia

Job Title

Business transformation No-Code Product Builder

Job Description

**Job Title** Business Transformation No‑Code Product Builder **Role Summary** A hybrid consultant‑builder‑integrator who partners directly with the CTO to translate internal business needs into scalable, secure, no‑code/AI solutions. Focus on rapid prototyping, compliance, and stakeholder enablement across Product, Ops, Care, Marketing, and Tech teams. **Expectations** - Deliver fully functional MVPs within short cycles. - Maintain rigorous documentation, testing, and compliance standards. - Act as a bilingual (FR/EN) bridge between technical and non‑technical stakeholders. - Proactively learn and apply emerging no‑code and AI tools. - Own end‑to‑end solution lifecycle from discovery through adoption and support. **Key Responsibilities** - Conduct requirement analysis and define project scope with internal teams. - Identify pain points, automation opportunities, and challenge assumptions. - Prioritize initiatives, document workflows and data flows, and maintain version histories. - Design, prototype, and deploy no‑code/AI solutions using Make, Zapier, n8n, Airtable, Notion, GPT‑based APIs, Replit, Copilot Studio, etc. - Integrate new tools with CRM, Slack, Jira, Google Workspace and other internal platforms. - Ensure adherence to GDPR, medical data protection laws, ISO 27001 and other security frameworks. - Collaborate with DevOps on integration monitoring, security hardening, and scalability. - Create user guides, conduct training sessions, and provide L1 support for adopted tools. **Required Skills** - Proven experience in digital transformation, product ops, or no‑code building. - Expertise in no‑code/automation platforms (Make, Zapier, n8n, Airtable, Notion). - Hands‑on with AI/LLM APIs (ChatGPT, OpenAI, Replit, Copilot Studio). - Strong business‑process mapping and requirement‑elicitation abilities. - Knowledge of data integration, API design, and workflow orchestration. - Familiarity with GDPR, ISO 27001, and medical data compliance. - Excellent documentation, testing, and quality‑assurance practices. - Fluency in French and English (written and spoken). - Self‑motivation, curiosity, rapid learning, and collaborative mindset. **Required Education & Certifications** - Bachelor’s degree or higher in Computer Science, Engineering, Business, Digital Transformation, or related discipline. - Certifications in no‑code platforms, AI tools, or compliance frameworks (e.g., ISO 27001 Lead Auditor) are advantageous but not mandatory.

Paris, France

Hybrid

01-12-2025