Home Made

About the Company

Home Made is a prop-tech start-up on a mission to fix renting for good. Forever. Making it better, safer, and fairer for all. Home Made is the UK's largest institutional landlord leasing solution, using its tech and data, trusted by over 900,000 private landlords and renters. We’re hiring – Join our best-in-class team and help us fix renting for good.

Listed Jobs

Company Name

Home Made

Job Title

Customer Success Internship

Job Description

**Job Title** Customer Success Internship **Role Summary** A three‑month summer internship with the Customer Success team in a property‑technology company. Interns support tenant onboarding, query resolution, tenancy record maintenance, finance coordination, maintenance liaison, lease renewals, and process improvement initiatives. **Expectations** - Internship duration: 3 months minimum - Operate 9 am–5 pm Monday‑Thursday, 10 am–6 pm Friday - Full‑time, office‑based (London Southwark) - Start date: 9 June 2026 **Key Responsibilities** - Assist with tenant onboarding: review references, schedule pre‑tenancy maintenance, coordinate move‑ins. - Respond to tenant and landlord queries with friendly, professional support. - Update and maintain tenancy information in internal systems. - Collaborate with finance to ensure accurate allocation of payments. - Input data for deposit scheme submissions. - Handle lease renewals and negotiate terms with tenants. - Liaise with maintenance and compliance teams to resolve issues. - Identify and recommend process improvements to enhance customer experience. - Support ad‑hoc projects across the Customer Success and Operations teams. **Required Skills** - Customer‑first mindset and strong relationship‑building ability. - Problem‑solving skills with creativity and determination. - High level of organization and attention to detail. - Tech‑savvy; quick to learn and adapt to new tools and systems. - Excellent verbal and written communication skills. - Team‑player who thrives in collaborative environments. **Required Education & Certifications** - Current university student (undergraduate or equivalent), preferably in business, marketing, real estate, or related field. - No specific certifications required.

London, United kingdom

On site

19-12-2025

Company Name

Home Made

Job Title

Operations Internship

Job Description

Job Title: Operations Internship Role Summary: A 3‑month, full‑time internship focused on supporting the sales team in a property‑technology environment. Interns coordinate scheduling, manage CRM data, and enhance the customer experience for renters and landlords. Expectations: - Deliver reliable operational support for property viewings and sales activities. - Maintain accurate, up‑to‑date CRM records and scheduling tools. - Collaborate with cross‑functional teams to refine processes and increase efficiency. - Maintain a customer‑first attitude, handling communications with renters and landlords professionally. Key Responsibilities: - Schedule and coordinate renter appointments and sales associate routes. - Update and clean CRM entries for all properties and appointments. - Communicate status updates and details to renters and landlords. - Assist with ancillary operational duties (listings, portals, stock tasks) as business needs dictate. - Identify and propose process improvements to enhance viewing workflows. - Build and maintain positive relationships with renters, landlords, and team members. Required Skills: - Strong organisational and detail‑oriented mindset. - Excellent written and verbal communication. - Proactive problem‑solving with creative solutions. - Ability to manage multiple tasks and priorities. - Team‑centric, collaborative working style. - Basic proficiency in CRM software and productivity tools (e.g., Microsoft Office, Google Workspace). Required Education & Certifications: - Current enrolment in a university or college program (e.g., Business, Marketing, Operations, Real Estate). - No specific certification required; willingness to learn and adapt preferred. ---

London, United kingdom

On site

19-12-2025