Adoreal

www.adoreal.com

2 Jobs

53 Employees

About the Company

Adoreal is a pioneering Software as a Service (SaaS) company dedicated to transforming the aesthetics industry through a consumer-led approach. Our platform bridges the gap between consumers, clinics, and industry partners, enabling each to connect seamlessly and effectively. By empowering consumers to take control of their aesthetic journeys, we are reshaping the experience, removing barriers, and driving growth for our partner clinics. Our integrated platform offers clinics advanced management tools—such as electronic medical records, booking and payment systems, and data insights—to streamline operations and elevate patient satisfaction. Additionally, our consumer app provides users with a personalized and interactive experience that supports them from initial interest through to post-treatment care, fostering confidence and trust every step of the way. Through our network of clinics and industry partnerships, Adoreal is committed to making aesthetics accessible, transparent, and empowering for all. Join us in revolutionizing the aesthetics experience.

Listed Jobs

Company Name: Adoreal
Job Title: Data Analyst
Job Description: Job Title: Data Analyst Role Summary: Analyze and transform large datasets to deliver actionable insights for growth marketing, product, sales, support, and executive teams. Build dashboards, optimize SQL queries, and collaborate directly with customers and cross‑functional stakeholders to inform strategic decisions. Expectations: • 2–3 years of professional experience in data analysis, business intelligence, or related field. • Proven ability to translate complex data into clear, actionable recommendations for both technical and non‑technical audiences. • Strong communication, stakeholder management, and customer‑centric mindset. • Experience with healthcare industry or healthcare‑related datasets preferred. Key Responsibilities: 1. Collect, clean, analyze, and interpret large, multi‑source datasets. 2. Build and maintain interactive dashboards and reports using BI tools. 3. Partner with product, sales, support, and executive teams to deliver data‑driven insights. 4. Engage directly with external customers to capture data requirements and provide tailored analytical support. 5. Develop, test, and optimize SQL queries for data extraction and transformation. 6. Support and maintain data infrastructure across Snowflake, Redshift, MySQL, MSSQL, and PostgreSQL environments. 7. Translate business needs into analytical solutions and present findings in a compelling, concise manner. Required Skills: • SQL – advanced query writing, optimization, and data manipulation. • Cloud data warehouses & relational databases: Snowflake, Amazon Redshift, MySQL, MSSQL, PostgreSQL. • BI/visualization tools: Tableau, Power BI, Looker, Amazon QuickSight, or MicroStrategy. • Strong verbal and written communication; stakeholder and customer relationship management. • Familiarity with healthcare data sets and industry context. • (Nice to have) Knowledge of statistical methods and experimental design. Required Education & Certifications: • Bachelor’s degree in Data Science, Statistics, Computer Science, Information Systems, or a related discipline (or equivalent work experience).

Company Name: Adoreal
Job Title: Customer Production Escalation Specialist, Tier 2
Job Description: Job title Customer Production Escalation Specialist, Tier 2 Role Summary Act as the primary technical escalation point for production incidents, coordinating between support, product, engineering, and operations teams. Perform root‑cause analysis, diagnose issues in production environments, and drive timely resolution while maintaining clear communication with stakeholders. Expactations - Maintain high incident response standards and ensure minimal service disruption. - Provide clear, actionable documentation and runbooks for ongoing support processes. - Collaborate cross‑functionally to improve system reliability and product quality. Key Responsibilities - Diagnose and resolve production incidents using SQL queries, log analysis, and cloud monitoring tools. - Create, manage, and prioritize incident tickets; coordinate emergency response workflows. - Write and optimize database queries against SQL Server and PostgreSQL for diagnostics and data validation. - Use Datadog (or equivalent) to collect, visualise, and analyze metrics, alerts, and log events. - Read and debug application code to trace issues, even without full‑stack development experience. - Operate within version control systems (Git) to explore codebases and support investigations. - Maintain and update standard operating procedures, runbooks, and internal knowledge bases. - Communicate incident status and resolutions to stakeholders, determining when to involve engineering. - Participate in cloud and DevOps practices: understand deployment pipelines, service configurations, and basic automation in AWS, Azure, or GCP. Required Skills - 3+ years in technical support, DevOps, or infrastructure roles. - Proficient in SQL, with hands‑on experience on PostgreSQL and/or SQL Server. - Experience with cloud platforms (AWS, Azure, GCP) and basic DevOps pipelines. - Strong root‑cause analysis and investigative skills; ability to debug application code (multiple languages). - Proficiency with Git, branching, pull requests, and navigating large codebases. - Familiarity with log aggregation and monitoring tools (Datadog preferred; Splunk, ELK, New Relic acceptable). - Excellent written and verbal communication in English (C1 level), capable of coordinating cross‑team efforts. - Ability to document processes, update runbooks, and maintain knowledge bases. Required Education & Certifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience. - Optional certifications: AWS Certified Developer/Administrator, Azure Fundamentals, Google Cloud Associate Cloud Engineer, or monitoring/observability certifications.