Rystad Energy

www.rystadenergy.com

1 Job

917 Employees

About the Company

Rystad Energy is an independent research and intelligence company, dedicated to equipping clients with data, insights and education that power better decision-making. Energy is the lifeblood of our company. Our bottom-up approach starts at the most granular level: we put the pieces together to make sense of the whole picture, create visions for the future and empower the decisions to get there. Our expertise spans energy, climate and the economy, including oil and gas, geopolitics, renewables and clean technologies, supply chains, power markets, and macroeconomics. Founded in 2004 and headquartered in Oslo, Norway, we’ve grown to nearly 900 professionals across 31 global offices. Through a foundation of trust, respect and deep expertise, we deliver customer-focused intelligence, advisory services and ongoing support that helps global decision-makers navigate today’s dynamic markets.

Listed Jobs

Company Name: Rystad Energy
Job Title: Client Success Manager
Job Description: **Job Title:** Client Success Manager **Role Summary:** Drive post‑sale client engagement for a leading energy data and analytics provider. Act as trusted advisor to a portfolio of EMEA subscribers, ensuring product adoption, retention, and expansion while aligning solutions with customers’ business objectives. **Expectations:** - Build and maintain strong, long‑term relationships with key stakeholders. - Identify and act on upsell/cross‑sell opportunities. - Deliver onboarding, adoption, and retention strategies that meet defined success criteria. - Collaborate with internal teams to resolve technical/analytical requests promptly. - Provide market and product feedback to shape future offerings. - Represent the company at industry events and maintain accurate CRM records. **Key Responsibilities:** - Serve as the primary post‑sale contact and advocate for assigned clients. - Lead engagement initiatives for large global and Norway‑based accounts. - Co‑create success criteria and engagement plans with clients. - Execute onboarding, adoption, and retention programs. - Work with Account Managers to maximize retention and drive expansion. - Coordinate with Marketing, Product Development, Research, and Training to address client needs. - Track and analyze client interactions in the CRM system. - Contribute insights to product and solution teams. - Participate in networking events to enhance brand visibility. **Required Skills:** - 5+ years in energy‑sector roles (project engineering, business development, market analysis, strategy, etc.). - Proven experience in customer success, account management, or business analysis. - Strong commercial mindset with ability to translate client needs into solutions. - Excellent written and verbal communication in French and English. - Proficiency with CRM platforms; experience with Power BI a plus. - Advanced Microsoft Office skills (PowerPoint, Excel). - Ability to work independently, prioritize tasks, and manage time effectively. - Strong collaborative and teamwork orientation across functions and regions. - Willingness to travel as required. **Required Education & Certifications:** - Bachelor’s degree (required). - Master’s degree (preferred). - Relevant certifications in project management, data analytics, or energy industry (optional but advantageous).