Wickaninnish Inn

www.wickinn.com

1 Job

111 Employees

About the Company

We define, “Rustic Elegance on Nature’s Edge” The Wickaninnish Inn, a proud member of Relais & Châteaux and family-owned property, is a year-round haven of comfort and relaxation located on the stunning west coast of Vancouver Island. Near the eclectic town of Tofino and just outside of the Pacific Rim National Park Reserve the Inn's two contemporary cedar buildings are nestled between the expanse of the Pacific Ocean and the ancient rainforests. Anchored on jagged rocks overlooking Chesterman Beach, Tofino's longest at 2.7 km/1.7 mi, the Inn offers the ultimate storm-watching getaways in the winter months. Year-round activities include hiking the Pacific Rim National Park Reserve trails, deep-sea and freshwater fishing, surfing, paddleboarding, beachcombing, sea kayaking, bear & whale watching, gallery and artist studio tours, and more... Join Our Team While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Each role at the Inn sets the stage for extraordinary guest experiences, whether in Housekeeping, the Front Office, The Pointe Restaurant, our Culinary crew, or the Spa. Join our team and discover why working at the Wickaninnish Inn will transform your career and give you the opportunity to explore the Pacific Northwest. We offer an incredible environment to learn, train, and grow, with the ocean and rainforest right at our doorstep. The Wickaninnish Inn is not just a place to work—it's a place to thrive and create unforgettable memories.

Listed Jobs

Company Name: Wickaninnish Inn
Job Title: Restaurant Supervisor - The Wickaninnish Inn
Job Description: **Job Title** Restaurant Supervisor **Role Summary** Lead the daily operations of a fine‑dining restaurant on the Relais & Châteaux property, maintaining the highest service, quality, and financial standards required by Michelin, AAA, and Forbes. Manage a team of front‑of‑house staff, train personnel, and drive continuous improvement in guest experience while ensuring full compliance with company policies and sustainability goals. **Expectations** - Work primarily AM shifts and commit to a minimum 2‑year tenure. - Deliver and exceed the culinary and service standards of Relais & Châteaux, Michelin Two Key, AAA 4 & 5 diamond, and Forbes. - Maintain a calm, polished demeanor under pressure and promote a culture of belonging and excellence. **Key Responsibilities** - Provide personalized, high‑quality guest service and resolve guest concerns. - Lead, mentor, and motivate front‑of‑house staff; conduct performance reviews and schedule duties. - Develop and maintain staff product knowledge, including menu items, wine, and spirits. - Oversee daily financials: manage expenditures, meet revenue targets, and control costs. - Assist with payroll, menu development, print production, and Daily Admin tasks. - Program and troubleshoot Silverware POS; maintain accurate sales reporting. - Promote continuous staff training and development programs. - Encourage innovative ideas for service and operational improvements. **Required Skills** - Strong leadership, communication and interpersonal skills. - Ability to multi‑task and maintain detail orientation in a fast‑paced environment. - Excellent guest‑service mindset with a commitment to exceeding expectations. - Team‑building, coaching, and conflict‑resolution abilities. - Working knowledge of Silverware POS, Microsoft Word and Excel. - High level of attention to detail and a calm, composed attitude. **Required Education & Certifications** - Minimum 3 years fine‑dining experience; at least 1 year supervisory/management role. - Valid “Serving It Right” certification. - Wine, spirits, and alcohol knowledge preferred (WSET Level 2 or equivalent is an asset). (Structure for ATS compliance – no company details or benefits listed.)