Wajax

www.wajax.com

1 Job

1,891 Employees

About the Company

Founded in 1858, Wajax (TSX: WJX) is one of Canada’s longest-standing and most diversified industrial products and services providers. The Corporation operates an integrated distribution system providing sales, parts and services to a broad range of customers in diverse sectors of the Canadian economy, including: construction, forestry, mining, industrial and commercial, oil sands, transportation, metal processing, government and utilities, and oil and gas. \\ Together We Get More Done.™ -- Fondée en 1858, Wajax (WJX à la Bourse de Toronto) est l’un des fournisseurs de produits et de services industriels les plus anciens et les plus diversifiés au Canada. La Corporation tire parti d’un système de distribution intégré pour vendre et fournir des pièces et des services à de nombreux clients de différents secteurs de l’économie canadienne : construction, foresterie, exploitation minière, industrie, commerce, sables bitumineux, transport, traitement des métaux, gouvernements et services publics ainsi que pétrole et gaz. \\ Ensemble, nous en faisons plus.

Listed Jobs

Company Name: Wajax
Job Title: IT Help Desk 1- 12 Month Contract
Job Description: **Job Title:** IT Help Desk 1 – 12 Month Contract **Role Summary:** Provide first‑line technical support to internal users across multiple channels (self‑service portal, call centre, chat). Resolve hardware, software, network, and mobile issues, manage tickets within SLA, and collaborate with second‑level support. **Expectations:** - Bilingual in French and English required. - Adhere to ITSM processes and SLA metrics. - Participate in on‑call rotation as needed. - Deliver timely, documented solutions for end‑user problems. **Key Responsibilities:** - Act as primary contact for internal customers via Wajax support channels. - Monitor and manage Help Desk ticketing system, ensuring categorization, prioritization, resolution, or escalation. - Diagnose and resolve hardware, software, networking, and peripheral issues. - Provide printing support for all sites. - Configure and personalize remote workstations; schedule upgrades/repairs. - Install new software releases, system upgrades, and troubleshoot software problems. - Escalate unresolved incidents to second‑level support and follow up. - Provide after‑hours on‑call support on a rotational basis. **Required Skills:** - Proficient with Windows operating systems. - User account, hardware, and software management experience. - Knowledge of computer systems, mobile devices, and related technologies. - Experience with cloud‑based ITSM ticketing systems (e.g., FreshService). - Strong troubleshooting, communication, and prioritization abilities. **Required Education & Certifications:** - College or University degree (BA) in Information Technology or related field. - 1–2 years of desktop support experience. ---