North Horizon Holdings Inc.

www.northhorizon.com

1 Job

51 Employees

About the Company

North Horizon is a Canadian Family Office with a global investment reach. We are value-oriented investors in public equities, fixed incomes, private equities, venture capitals and real estate.

Listed Jobs

Company Name: North Horizon Holdings Inc.
Job Title: IT Ops (Operation & Support) Manager
Job Description: **Job Title:** IT Ops (Operation & Support) Manager **Role Summary:** Lead and oversee daily IT support and infrastructure operations, ensuring optimal performance, security, and user satisfaction. Drive strategic initiatives, manage Microsoft 365 ecosystem, and mentor the support team to align technology services with business needs. **Expectations:** - Deliver timely resolution of IT issues with high customer service standards. - Maintain health, security, and efficiency of all IT infrastructure and endpoints. - Lead technical projects and continuous improvement of tools and processes. - Serve as escalation point for complex incidents. - Foster team development and ensure comprehensive documentation. **Key Responsibilities:** - Manage the technical support team and oversee ticket triage/escalation. - Administer Microsoft 365 services: Exchange Online, SharePoint Online, Teams, Azure AD, Intune, Defender, Purview, Power Platform. - Oversee Windows and Linux server environments and Azure resources (VMs, databases, networking). - Implement and monitor security controls (Defender/XDR, DLP, compliance). - Coordinate with business units to align IT solutions with evolving requirements. - Evaluate, recommend, and deploy new technologies to improve productivity. - Maintain up‑to‑date infrastructure documentation, policies, and asset inventory. - Mentor, train, and evaluate support staff performance. **Required Skills:** - 10+ years hands‑on IT infrastructure administration and support. - Deep expertise in Microsoft 365 administration and Azure services. - Strong knowledge of Windows and Linux server platforms. - Proven technical leadership and project delivery experience. - Excellent troubleshooting, communication, and stakeholder management abilities. - Ability to prioritize multiple tasks in a fast‑changing environment. - Forward‑looking mindset toward AI, automation, and emerging tech. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Preferred certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator Associate, ITIL (or equivalent).