Shawmut Design and Construction

About the Company

At Shawmut Design and Construction, we promise our clients a better building experience. As an award-winning construction management firm, we are dedicated to outperforming expectations every day—a responsibility we take seriously as employee-owners and a promise we make to each one of our partners. Right from the start—all the way to the ribbon cutting—we promise our clients a building experience that’s the very best. Winning for clients is our passion. We succeed when our clients enjoy the building process as much as the building itself. To be the best, we need to cultivate the best talent. We work to create an inclusive environment where everyone reaches their fullest potential, with a Diversity Leadership Council driving our journey toward diversity, equity, and inclusion. Shawmut is 100% employee-owned which means every employee has a vested interest in the success of the company and the success of our clients’ projects. As part owners through the Employee Stock Ownership Plan (ESOP), each employee takes pride in being part of a talent-driven and leading-edge organization focused on delivering exceptional client service.

Listed Jobs

Company Name

Shawmut Design and Construction

Job Title

Information Technology - Summer Internship

Job Description

Job Title: Information Technology – Summer Internship Role Summary: Provide tier 1 IT support for business clients and end‑users across the U.S., including Windows 11 and Office 365 upgrade assistance, user onboarding, inventory management, and documentation, within a fast‑paced, cloud‑based service desk environment. Expectations: Deliver timely, accurate support; maintain ticketing system and documentation; collaborate across IT teams; contribute to continuous process improvement. Key Responsibilities: - Respond to phone, chat, and email support requests for Windows and iOS devices. - Log, update, and resolve tickets in the ITSM system. - Upgrade client devices to Windows 11 and configure Office 365. - Onboard new users: image laptops, set up accounts, install applications, provision mobile devices. - Maintain inventory records for laptops, mobile devices, and peripherals. - Escalate complex issues to senior teams and assist with escalations. - Develop and update end‑user guides and troubleshooting documentation. - Assist with implementation of new cloud‑based call center and asset management tools. Required Skills: - Strong written and verbal communication, ability to explain technical issues clearly. - Team‑player with experience working cross‑functionally. - Detail‑oriented with excellent organizational habits. - Familiarity with Windows operating systems, Office 365, and mobile device platforms. - Basic understanding of help desk ticketing systems and ITSM processes. - Proactive attitude toward continuous process improvement. Required Education & Certifications: - Currently enrolled as a rising junior or senior pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field. - No specific certifications required.

Boston, United states

On site

09-12-2025