CallRail

About the Company

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Listed Jobs

Company Name

CallRail

Job Title

Director of People Operations

Job Description

Job Title: Director of People Operations Role Summary: Strategic and operational leader overseeing all aspects of People Operations. Works closely with executive leadership to align HR strategy, compliance, compensation, and people analytics with organizational goals. Drives system optimization, process automation, and culture initiatives while ensuring a positive employee experience. Expactations: - 7+ years of progressive HR/People Operations experience, including 3+ years in a leadership capacity. - Strong background in scaling people functions within growth‑stage tech or SaaS companies. - Demonstrated expertise in HR systems, analytics, compliance, and process improvement. Key Responsibilities: - Partner with senior leadership on organizational design, workforce planning, and people strategy. - Lead the execution of culture, talent acquisition, and leadership development programs. - Serve as trusted advisor for employee relations, facilitating fair and consistent resolution. - Equip managers with tools for ongoing feedback, coaching, and performance discussions. - Partner with Finance on compensation strategy, pay bands, and benefits optimization. - Own performance review, onboarding/offboarding, policy management, and employee records accuracy. - Represent People Operations in cross‑functional leadership meetings. - Oversee HRIS, data integrity, and people analytics to support decision making. - Ensure compliance with all applicable employment laws. - Drive process automation and AI‑driven efficiencies in HR workflows. - Lead, coach, and develop HR operational staff. Required Skills: - Strategic thinking with strong execution and influence across all levels. - Expertise in HRIS implementation, data analytics, and compliance. - Change management and process optimization experience, especially with automation tools. - Excellent communication, negotiation, and relationship‑building skills. Required Education & Certifications: - Bachelor’s degree in Human Resources, Business Administration, or related field. - Relevant HR certifications (e.g., SHRM‑SP, PHR, SPHR) preferred.

Atlanta, United states

Hybrid

Senior

10-12-2025

Company Name

CallRail

Job Title

Salesforce Administrator

Job Description

Job title: Salesforce Administrator Role Summary: Oversee day‑to‑day Salesforce administration for a 130+ user enterprise environment, design and deploy declarative solutions, manage integrations, ensure data governance, and support Agile delivery of enhancements. Expactations: Deliver stable, scalable Salesforce functionality; maintain accurate user access and license management; produce high‑quality documentation; collaborate with cross‑functional teams (RevOps, Marketing Ops, CX, DevOps); contribute to long‑term AI and automation roadmap. Key Responsibilities: • Administer user setup, profiles, permission sets, and license allocation. • Design, configure, and deploy flows, record types, dynamic layouts, approval processes, dashboards, and reports. • Implement and enforce data governance policies to improve data quality and consistency. • Own and optimize third‑party integrations (LeanData, Outreach, Gong, Qualified, etc.) and oversee release readiness. • Participate in Agile sprints, backlog grooming, and Asana project management. • Test changes in sandbox environments, collaborate with Salesforce Architect on DevOps practices. • Maintain documentation in Confluence and Google Workspace. • Contribute to roadmap for AI‑powered features in the tech stack. Required Skills: • 2+ years Salesforce administration experience in a B2B SaaS context. • Salesforce Administrator certification (mandatory); additional Salesforce certifications preferred. • Proficiency with Salesforce Flow and declarative automation tools. • Experience with enterprise‑scale architecture (200+ flows, complex role hierarchy). • Strong data handling and Excel reporting skills. • Excellent stakeholder communication and cross‑functional collaboration. • Agile methodology familiarity and proficiency with Asana. • Knowledge of Einstein/Agent AI or similar native Salesforce AI solutions (preferred). • Experience with Confluence or equivalent documentation platforms. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). • Salesforce Administrator Certification (required). • Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator) are advantageous.

Atlanta, United states

On site

Junior

11-12-2025

Company Name

CallRail

Job Title

Sales Solutions Specialist

Job Description

Job Title: Sales Solutions Specialist Role Summary: Act as the technical lead and strategic advisor for customers implementing AI Voice Assist solutions. Drive end‑to‑end onboarding, integration, and adoption while ensuring high satisfaction and measurable ROI. Expectations: - Deliver seamless technical onboarding for Voice Assist, including AI prompting, API integrations, and call flow configurations. - Resolve customer issues promptly and maintain professional communication with internal and external stakeholders. - Identify expansion and upsell opportunities to increase product adoption and retention. Key Responsibilities: - Lead technical onboarding and implementation of AI Voice Assist for new customers. - Serve as primary technical contact for troubleshooting and issue resolution. - Collaborate with Sales, Account Management, Product, and Engineering to align solutions with client objectives. - Provide feedback on technical blockers to inform product enhancements. - Document and share best practices, case studies, and adoption metrics. - Coordinate cross‑functional projects, ensuring deliverables are on time and within scope. Required Skills: - 3–5 years in Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success. - Hands‑on experience with APIs, CRMs, automation tools, and SaaS architecture. - Knowledge of AI/ML, prompt engineering, or NLP preferred. - Strong communication, stakeholder management, and presentation skills. - Proven multi‑project management with attention to detail and value delivery. - Ability to thrive in fast‑paced, cross‑functional environments. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience). - Optional certifications: Salesforce Administrator, HubSpot Certified Software Specialist, or similar.

Atlanta, United states

Hybrid

Junior

19-12-2025