QV Systems

About the Company

We partner with asset and auto finance providers to make finance work better, for everyone. The finance industry is evolving rapidly, and standing still isn't an option. At QV Systems, we believe the answer isn't always to rip and replace - it's to enhance what's already working, give you greater control over your operations, and create experiences that truly serve your customers, your team, and your business. Whether you're looking to modernise legacy systems, streamline lending processes, or deliver seamless customer journeys, we bring the technology, expertise, and partnership approach that helps you adapt and thrive. What we do: We work alongside asset and auto finance providers to build solutions that fit your unique challenges - enhancing your existing infrastructure, improving operational efficiency, and creating better experiences at every touchpoint. Our approach: Enhancement over disruption. We strengthen what's working whilst introducing the innovation and control you need to stay competitive and responsive in a changing market. The result: Finance that works better - for your customers, your teams, and your bottom line. Let's build better finance together.

Listed Jobs

Company Name

QV Systems

Job Title

Customer Success Executive

Job Description

**Job Title:** Customer Success Executive **Role Summary:** Drive customer value and retention for a SaaS fintech platform by leading onboarding, training, adoption, and ongoing relationship management for Tier 2 and Tier 3 broker clients. Act as the internal advocate for customers, translating their needs into product, support, and sales actions while collaborating across functions to enhance the customer experience. **Expactations:** - Champion customer interests with a proactive, solution‑oriented mindset. - Deliver high‑quality onboarding and continuous engagement without constant supervision. - Communicate clearly with internal stakeholders and external decision‑makers. - Identify upsell/renewal opportunities and flag at‑risk accounts early. **Key Responsibilities:** - Lead end‑to‑end onboarding and platform configuration for Tier 2/3 clients. - Conduct engaging training sessions and produce supporting documentation. - Maintain regular, strategic communication to build trusted relationships. - Translate customer feedback into actionable insights for product, support, and sales teams. - Monitor usage metrics, address engagement drops, and develop case studies. - Perform annual (Tier 3) and bi‑annual (Tier 2) business health reviews. - Participate in product discussions, marketing content creation, and sales enablement. - Support renewal processes and surface expansion opportunities. **Required Skills:** - Strong customer advocacy and empathy. - Excellent verbal and written communication; ability to influence diverse audiences. - Self‑starter with initiative and proactive problem‑solving. - Collaborative team player; comfortable contributing across departments. - Ability to analyze usage data and identify trends. - Familiarity with SaaS/technology platforms; quick learner of new software. **Required Education & Certifications:** - Bachelor’s degree or equivalent relevant experience. - 1–3 years of experience in customer‑facing roles (customer success, account management, or customer service). - No specific certifications required; SaaS or fintech exposure preferred.

Bedford, United kingdom

On site

12-12-2025