Propra

1 Job

21 Employees

About the Company

Propra is property management software for managing residents and financials. This simple and intuitive platform is built for Canadian owner-operators and property managers frustrated with manual processes and point solutions. With Propra you can run your whole business from a single browser tab. Learn more at propra.ca.

Listed Jobs

Company Name: Propra
Job Title: Accounting Manager, Customer Success
Job Description: **Job Title:** Accounting Manager, Customer Success **Role Summary:** Lead the customer success function for the accounting and financial tools within a B2B SaaS platform. Own the full customer lifecycle—from onboarding to retention—while coaching a small team of Customer Success Associates, driving product adoption, and ensuring high satisfaction with accounting processes. **Expectations:** - Deliver measurable improvements in customer satisfaction, retention, and platform adoption. - Mentor and develop the team to meet or exceed established KPIs. - Serve as the primary escalation point for complex accounting disputes. - Collaborate cross‑functionally to influence product development based on customer feedback. **Key Responsibilities:** - Build and maintain long‑lasting customer relationships through regular check‑ins and proactive guidance. - Mentor and train junior associates on technical accounting knowledge and platform usage. - Resolve escalated accounting discrepancies and critical client disputes within agreed SLAs. - Lead customer onboarding from an accounting perspective, ensuring quick wins and streamlined workflows. - Own team‑wide KPIs (CSAT, NPS, churn, adoption) and report insights to leadership. - Document bugs, coordinate with engineering to test and communicate fixes. - Curate and update the resource hub (help center articles, SOPs, video tutorials). - Identify upsell/cross‑sell opportunities and develop SOPs to maximize platform value. - Represent customer needs in product, sales, and marketing strategy sessions. **Required Skills:** - 1–2 years of leadership experience managing a customer success or support team. - Proven ability to manage B2B SaaS customer relationships and achieve high satisfaction. - Strong understanding of accounting principles in property management, residential rental, or related fields. - Experience with customer success software and CRM tools (HubSpot, Intercom, etc.). - Excellent written communication—ability to create help center content, SOPs, and product documentation. - Strategic problem‑solving skills; ability to identify data trends and propose product improvements. - Empathy, interpersonal skills, and a customer‑first mindset. - Adaptability in a fast‑paced startup environment. **Required Education & Certifications:** - Bachelor’s degree in Accounting, Finance, Business Administration, or related field. - Professional accounting certification (CPA, CMA, or equivalent) preferred but not mandatory.

Calgary, Canada

On site

29-12-2025