OnBoard

About the Company

At OnBoard, we believe board meetings should be simple, effective, and secure. That’s why we're dedicated to delivering innovative governance solutions for boards, directors, and the organizations they serve. Launched in 2011, today, OnBoard serves as the board portal of choice platform for more than 6,000 organizations and their 100,000 users committees in 60 countries worldwide. With customers in financial services, higher education, professional associations, non-profit, health care, government, and public and private corporations, OnBoard is the leading choice for board management solutions. We're on a mission to deliver simple and secure board governance solutions that make boards and board work more effective. Are you? Join the team by applying for a role today at: https://www.onboardmeetings.com/about-us/careers With headquarters in Indianapolis, Ind., and a globally distributed workforce, OnBoard helps boards worldwide with teams in Toronto, London, Belfast, and Sydney.

Listed Jobs

Company Name

OnBoard

Job Title

IT Support Specialist

Job Description

**Job Title:** IT Support Specialist **Role Summary:** Provide first‑level technical support to internal users, troubleshooting hardware, software, and network issues. Install and configure computer systems, manage user account setup, maintain IT documentation, and contribute to the upkeep of the company’s network infrastructure. **Expectations:** - Deliver timely, customer‑focused support through ticketing and onsite interaction. - Resolve common issues and exercise proper escalation for complex problems. - Maintain accurate records of support activities and update knowledge base materials. - Support hybrid work environment requirements and ensure equipment readiness. **Key Responsibilities:** - Respond to IT service requests and resolve hardware/software incidents. - Install, configure, and upgrade computer systems, peripheral devices, and operating systems (Windows, macOS, Linux). - Set up new user accounts, profiles, and associated hardware. - Document procedures, manuals, and configuration settings. - Create and maintain knowledge base articles for end‑user self‑service. - Assist in managing network components such as switches, routers, and wireless access points. - Troubleshoot connectivity problems across wired and wireless networks. - Monitor hardware inventory and support procurement as needed. **Required Skills:** - Basic IT systems knowledge and hands‑on experience with troubleshooting. - Familiarity with Windows, macOS, and Linux operating systems. - Understanding of networking fundamentals (IP addressing, DHCP, VLANs). - Strong problem‑solving, analytical, and communication abilities. - Ability to document processes clearly and concisely. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred). - 1–3 years of IT support experience, preferably in a SaaS or cloud‑centric environment. - Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified IT Professional (MCITP) are advantageous.

Indianapolis, United states

On site

Fresher

30-12-2025