Talent Advantage

www.talentadvantage.ca

1 Job

15 Employees

About the Company

Founded by a group of staffing industry veterans, The Talent Advantage is a team of experienced recruiters who have come together to provide the best possible service to our clients. We use the latest technologies and work holistically to provide a complete recruitment and staffing solution that meets all of our clients’ needs, no matter the field or position that needs to be filled. We hire our recruitment team based on both their recruiting skills and their previous experience in a range of business specialties, which we match to their assignments. The designations our staff hold give them unique knowledge of what potential employees would best meet your needs. Who better to staff medical positions than a registered nurse? Who knows the minutiae of financial roles like a CPA? Our work doesn’t end once we’ve put forward applicants either. Once you’ve made your selection, we provide ongoing support to both you and the employee to make sure they’re the right fit. Our headquarters and staff are located in the Greater Toronto Area, so we are intimately familiar with the areas and industries our clients call home. Working in the heart of Canada’s busiest business center, we understand the speed of modern business, and how vital it is to get the best results possible, as quickly as possible.

Listed Jobs

Company Name: Talent Advantage
Job Title: B2B SaaS Customer Success Representative
Job Description: **Job title:** B2B SaaS Customer Success Representative **Role Summary:** Provide proactive, high‑quality support and partner with SMB customers to ensure they achieve value from a secure file‑sharing SaaS platform, driving satisfaction, retention, and growth. **Expactations:** * 1–3 years of B2B SaaS customer‑facing experience * Fluent in English with excellent written and verbal communication skills * Self‑starter with strong organizational and multitasking abilities * Passion for technology and desire to advance in customer success * Comfortable working in a hybrid, fast‑paced environment **Key Responsibilities:** * Deliver support via phone, email, and live chat, ensuring a seamless experience * Own end‑to‑end engagement of SMB accounts, maintaining satisfaction and success metrics * Build and nurture relationships with key stakeholders, highlighting full product value * Proactively connect with clients to identify needs and uncover upsell opportunities * Maintain revenue protection through high retention and proactive problem resolution * Communicate product roadmap and new features to encourage continuous use * Gather and relay customer feedback to product management for future enhancements * Create advocacy through third‑party reviews, case studies, and success stories * Escalate technical issues to appropriate teams, ensuring timely follow‑up * Collaborate across internal teams to enhance the customer experience * Execute additional duties as required to support the Customer Success team **Required Skills:** * Customer success or support experience in a B2B SaaS context * Superior verbal and written communication in English * Proactive, self‑motivated, and problem‑solving mindset * Strong organizational skills and ability to manage multiple priorities * Proficiency with Microsoft Word, PowerPoint, and Excel * Willingness to work effectively in a hybrid setup **Required Education & Certifications:** * College or university degree preferred (basic bachelor’s level education)