Mercedes-Benz in the UK

About the Company

Mercedes-Benz, a Mercedes-Benz Group AG company, is one of the most well known and established premium brands in the world. The company that invented the modern day motor car has since gone on to shape its development more diversely and enduringly than any other manufacturer – from drive technology to comfort and safety through to design. In the UK, Mercedes-Benz markets the Mercedes-Benz and Fuso Canter commercial vehicle brands, Mercedes-Benz passenger cars, smart and Maybach. We are focused on what we do best: producing inspiring premium automobiles, first-class trucks and vans with maximum benefit for our customers, and providing tailored services all around these products. For more information, visit our Products and Services section or www.mercedes-benz.co.uk Adaption of our Privacy Statement: https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/legal/privacy-statement.html

Listed Jobs

Company Name

Mercedes-Benz in the UK

Job Title

Service Contracts Customer Support Administrator (12-Month Fixed Term Contract/Secondment)

Job Description

**Job Title:** Service Contracts Customer Support Administrator **Role Summary** Provide customer support for Mercedes-Benz Cars Service Care contracts by resolving queries, ensuring accurate administration, and maintaining high satisfaction levels to drive customer loyalty. **Expectations** - Respond to inbound calls and emails within defined timeframes, addressing customer and dealer inquiries. - Prioritize efficiency, professionalism, and adherence to service-level agreements. - Maintain compliance with data protection and communication standards. **Key Responsibilities** - Resolve customer and retailer queries by identifying root causes and recommending solutions. - Log all interactions and action points in internal systems, ensuring accurate documentation. - Address complaints by investigating issues, escalating to appropriate parties, and following up for resolution. - Monitor accounts for overdue payments, coordinate debt recovery activities, and maintain accurate records. - Perform administrative tasks, including contract amendments and reporting, under managerial or stakeholder guidance. - Uphold compliance with company policies, accreditation standards, and service benchmarks. **Required Skills** - Proven customer service experience with strong phone contact handling and active listening abilities. - Excellent written and verbal communication, including formal email/letter drafting with grammatical accuracy. - Problem-solving, time management, and multitasking skills under pressure. - Proficiency in Microsoft Office (Word, Excel). - Willingness to meet targets and work independently while maintaining professionalism. **Required Education & Certifications** - High school diploma or equivalent; post-secondary education in administrative or customer service field preferred. - Valid certification in data protection regulations or compliance frameworks (if applicable). - Maintain industry-specific accreditation or compliance credentials relevant to service contract administration.

Milton keynes, United kingdom

On site

05-01-2026