- Company Name
- StandardAero
- Job Title
- Salesforce Analyst
- Job Description
-
**Job Title**
Salesforce Analyst
**Role Summary**
Support and manage the organization’s Salesforce environment, ensuring optimal performance, compliance, and data integrity. Lead Salesforce-related projects, provide tier‑1 user support, coordinate releases and sandbox refreshes, and maintain system backups while reducing technical debt.
**Expectations**
- Deliver a secure, high‑performing Salesforce platform that meets business and regulatory requirements.
- Lead and complete Salesforce projects on time, within scope, and aligned with business objectives.
- Maintain user satisfaction by providing timely support and clear communication.
**Key Responsibilities**
- Administer Salesforce org: health monitoring, performance tuning, upgrade and release planning, package management, and compliance checks.
- Analyze and improve data quality, user activity, license usage, and security benchmarks.
- Reduce technical debt, review email audit logs, and document changes.
- Lead Salesforce projects: scope gathering, requirement analysis, development lifecycle coordination, sandbox refreshes, release management, and developer workload prioritization.
- Manage Jira service requests, track SLA performance, and provide tier‑1 support to key users.
- Oversee onboarding/offboarding processes, collaborate with HR on termination reports.
- Conduct production and sandbox backups, troubleshoot backup failures, and archive backup records.
**Required Skills**
- 2+ years as a Salesforce Administrator, Analyst, or similar role.
- Proficient in Salesforce configuration, automation, and platform tools.
- Strong understanding of SDLC, sandbox management, and release coordination.
- Excellent problem‑solving, detail orientation, and interpersonal communication.
- Experience with user support and IT service management tools (e.g., Jira).
- Willingness to travel domestically.
**Required Education & Certifications**
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (preferred).
- Salesforce Administrator Certificate (required).
Cincinnati, United states
Hybrid
Junior
19-12-2025