Fuller, Smith & Turner

About the Company

Fuller's are creators of unique premium pub and hotel experiences with award-winning ales, craft lagers & ciders and chef-led kitchens. Our Inns pride themselves on our outstanding cask conditioned ales, delicious food, great wines and exemplary service. We are acutely aware of the role that traditional pubs play in British culture and their local communities, and work hard to ensure our pubs provide great surroundings and food and drink for all who walk through our doors. We encourage our pubs to become the centre of their communities, supporting their work by sponsoring local events with donations and assisting with marketing and promotions. The Fuller’s family ethos remains strong and is still very evident throughout the business. Many employees stay with Fuller’s for much of their working life and we are always striving to make Fuller’s an even better place to work. We invest time and resource into the development of our future leaders, including our graduate programme, which aims to attract and cultivate new talent. We recognise and reward excellence throughout the business, whether through promotion or a number of internal awards. We value loyalty very highly and offer a range of benefits to encourage employees to take a stake in the Company’s long-term success.

Listed Jobs

Company Name

Fuller, Smith & Turner

Job Title

Digital Marketing Assistant

Job Description

**Job Title:** Digital Marketing Assistant (CRM & Social Media) **Role Summary:** Support the Digital Marketing Lead by planning, executing, and optimizing CRM email campaigns and organic social media initiatives across the brand and its sub‑brands. Drive customer engagement, loyalty, and digital presence while collaborating with operations and local site teams in a fast‑paced, data‑driven environment. **Expectations:** - Deliver measurable improvements in email engagement and social media performance. - Maintain brand consistency across all digital touchpoints. - Provide actionable insights and reporting to inform strategy. - Support and train local teams to elevate their digital execution. **Key Responsibilities:** - Lead end‑to‑end CRM campaigns: planning, segmentation, A/B testing, automation, and post‑campaign analysis. - Optimize customer journeys and loyalty programs using CRM platforms (Acteol/Atreemo). - Manage organic social media content calendars, create posts, and ensure brand alignment across all channels. - Produce and brief creative assets for digital campaigns. - Execute integrated digital campaigns that combine email, social, paid media, and web elements. - Collaborate with Operations and pub teams to localize central marketing strategies. - Monitor industry trends, competitor activity, and emerging platforms to generate fresh ideas. - Generate performance reports and dashboards using Excel or similar analytics tools. **Required Skills:** - Proven experience managing CRM email campaigns and/or brand social media accounts. - Strong knowledge of A/B testing, campaign optimization, and performance reporting. - Proficiency with CRM tools (e.g., Acteol, Atreemo) and social media management platforms. - Excellent written and visual content creation skills. - Advanced Excel/analytics abilities for data interpretation. - Ability to work cross‑functionally and train non‑marketing staff. - Hospitality or retail sector experience is a plus. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience). - Relevant certifications (e.g., Google Analytics, HubSpot Email Marketing, Facebook Blueprint) are advantageous but not mandatory.

Chiswick, United kingdom

On site

24-12-2025