- Company Name
- BankFund Credit Union
- Job Title
- Communications Center Associate
- Job Description
-
**Job Title:** Communications Center Associate
**Role Summary:**
Deliver professional, confidential member service for a credit union by handling product inquiries, account transactions, and issue resolution across telephone, email, fax, and web channels. Provide backup support for all communications center shifts and fulfillment queues while adhering to compliance, security, and service standards.
**Expectations:**
- Maintain high accuracy and confidentiality in all member interactions.
- Meet defined service level and quality targets.
- Follow BSA, OFAC, and information‑security policies, reporting suspicious activity promptly.
- Adapt to a hybrid work schedule (approximately 40 % on‑site) and changing operational needs.
- Continuously update product knowledge and system expertise through required trainings.
**Key Responsibilities:**
- Serve as primary point of contact for members regarding credit union products, services, and transactions.
- Open new accounts, cross‑sell products, and assist existing members with financial needs.
- Process deposits, withdrawals, payments, transfers, wire inquiries, stop payments, cashier’s checks, and other transaction types; balance daily transactions.
- Authenticate members and handle card‑related issues, including lost/stolen ATM or debit cards and instant debit‑card issuance.
- Support foreign‑exchange and EFT wire‑transfer requests, coordinating with relevant departments.
- Assist members with digital channels (online banking, bill‑pay, e‑transfer, Popmoney, e‑wire) and troubleshoot related issues.
- Maintain knowledge of ATM, shared‑branch, loan servicing, IRA, DBA, and trust account functions to address member questions.
- Update member contact files and documentation promptly.
- Participate in fraud, forgery, and dispute case handling; initiate appropriate system actions and documentation.
- Complete annual training on information security, BSA/OFAC compliance, and job‑specific regulations.
**Required Skills:**
- Excellent verbal and written communication; strong customer‑service orientation.
- Proficiency in multi‑channel communication (phone, email, fax, web).
- Accurate transaction processing and cash‑handling abilities.
- Familiarity with banking core systems (e.g., OSI DNA, DNA Contact, E‑Funds, Relationship Manager, Cash Edge, Partner Care) or rapid ability to learn them.
- Knowledge of card services, ATM/network operations, and basic loan servicing.
- Ability to perform member authentication and adhere to security protocols.
- Strong attention to detail, problem‑solving, and organizational skills.
- Ability to work collaboratively in a team and provide shift backup coverage.
**Required Education & Certifications:**
- High school diploma or equivalent (minimum).
- Associate’s or bachelor’s degree in Business, Finance, or related field preferred.
- No specific certifications required; completion of internal compliance, security, BSA/OFAC training is mandatory.
Washington, United states
On site
26-12-2025