Raxia

www.raxia.com

1 Job

26 Employees

About the Company

We revolutionize patient financial engagement by integrating disparate health IT systems, data, and processes into a unified, automated workflow. Our innovative AI-driven solutions reduce operational effort, enhance patient experiences, and boost revenue for RCM companies and healthcare providers.

Listed Jobs

Company Name: Raxia
Job Title: Customer Success Manager
Job Description: Job Title: Customer Success Manager Role Summary: Owns the full post‑sale customer lifecycle for a SaaS healthcare financial platform, driving onboarding, adoption, retention, renewals, upsells, and long‑term partnership value. Expectations: - Deliver measurable business growth and customer value in a fast‑paced startup environment. - Maintain high customer satisfaction and retention metrics. - Demonstrate ROI and product value to executive stakeholders. Key Responsibilities: - Lead seamless onboarding to secure early product value. - Own a portfolio of accounts, managing renewals, expansion, and retention. - Serve as trusted advisor: understand customer goals, align solutions, and partner strategically. - Identify growth opportunities via product adoption insights and usage data. - Drive end‑to‑end renewal process, mitigating risk and securing renewal commitments. - Monitor success metrics, adoption trends, and usage patterns to act on risks and opportunities. - Collaborate cross‑functionally with product, engineering, implementation, and sales to resolve issues and close feedback loops. - Cultivate customer advocacy by showcasing outcomes and facilitating success stories. Required Skills: - 5+ years in CSM, Account Management, or Strategic Partner roles in SaaS or healthcare technology. - Proven track record of managing onboarding, renewals, upsells, and long‑term growth. - Strong negotiation, relationship management, and executive‑level communication. - Consultative selling and strategic account planning experience. - Excellent presentation, storytelling, and written communication. - Proficiency with CRM systems for account tracking, prioritization, and forecasting. - Solid business acumen and technical aptitude. - Preferable background in RCM, EHR, or practice management software. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Healthcare Administration, or related technical discipline. - U.S. work authorization.

Denver, United states

Hybrid

Mid level

29-12-2025