GEM Technologies

1 Job

39 Employees

About the Company

At GEM Technologies, our mission is to provide personalized service and ensure client satisfaction by using technology best practices to solve business needs. We provide solutions across many different areas including virtualization, disaster recovery, cloud based computing, hosting services, security consulting and many more.

Listed Jobs

Company Name: GEM Technologies
Job Title: Director of Technology & Operations (Path to VP / CTO)
Job Description: **Job Title** Director of Technology & Operations (Path to VP/CTO) **Role Summary** Senior technology and operations leader focused on defining and executing technology strategy, driving operational excellence, and building a high‑performance technical team. Responsible for scaling and maturing Managed Services operations, ensuring cybersecurity standards, and delivering consistent, high‑quality service to clients. **Expectations** - Translate executive vision into actionable plans with measurable outcomes. - Foster a culture of accountability, continuous improvement, and operational maturity. - Act as the primary technical authority for client engagements and internal decision‑making. - Provide clear escalation paths and support business development efforts. - Maintain profitability through efficient resource planning and cost controls. **Key Responsibilities** - **Technology Leadership & Strategy** – Define technology roadmap aligned with business goals; evaluate and implement emerging tools (Microsoft 365, security stack, RMM, PSA, backup, networking). - **Security Oversight** – Enforce robust cybersecurity policies across internal and client environments. - **Operational Excellence** – Standardize service delivery processes, documentation, and checklists; lead continuous improvement initiatives. - **People Leadership** – Hire, mentor, and evaluate technical staff; conduct performance reviews and coaching. - **Service Delivery & Client Engagement** – Oversee Quarterly Business Reviews, client relationship management, and escalation handling; ensure SLA compliance. - **Administrative & Financial Oversight** – Approve timesheets, manage subcontractor relationships, collaborate with finance on billing and invoicing. **Required Skills** - 8–15 years in IT service delivery/managed services. - Proven experience leading technology teams in an MSP or similar environment. - Deep knowledge of Microsoft ecosystems, cybersecurity best practices, and modern IT stack architecture. - Strong strategic and analytical thinking with execution focus. - Excellent communication, stakeholder management, and mentoring abilities. - Process‑driven with experience in KPI tracking and continuous improvement. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Certifications such as PMP, CISSP, MCSE, or Microsoft Certified: Azure Administrator are preferred. - Ongoing professional development in emerging technologies and cybersecurity.

New york, United states

Hybrid

Senior

13-01-2026