Lyrebird Health

About the Company

Lyrebird Health is an AI medical scribe that securely listens in the background throughout your consultation, then intelligently generates a note tailored to your style, ready to transfer into the medical record. We're on a mission to automate all non patient facing work so that doctors can spend more time with patients and less time on paperwork.

Listed Jobs

Company Name

Lyrebird Health

Job Title

Customer Success Manager

Job Description

Job title: Customer Success Manager Role Summary: Lead the end-to-end customer journey for a portfolio of health‑tech clients, ensuring adoption, satisfaction, and revenue growth through proactive support, data‑driven insights, and cross‑functional collaboration. Expectations: - Achieve and exceed customer satisfaction and NPS targets. - Drive adoption of ambient voice platform to meet usage benchmarks. - Secure successful renewals and identify upsell/cross‑sell opportunities. - Provide timely, accurate insights to stakeholders and influence product roadmap. Key Responsibilities: - Own and grow a defined account portfolio, building trusted relationships with clinic leadership and clinical champions. - Conduct onboarding, training, and adoption workshops to maximize value realization. - Monitor account health using usage data, engagement metrics, and risk indicators; take corrective action proactively. - Resolve escalated issues in partnership with Support, Product, and Technical teams. - Deliver regular business reviews, performance dashboards, and strategic recommendations. - Collaborate with Sales and Marketing on upsell/cross‑sell initiatives and forecast contributions. - Maintain precise, up‑to‑date account information in CRM (HubSpot, Salesforce, etc.). - Adapt quickly to shifting priorities in a fast‑paced startup environment; think creatively to solve problems. Required Skills: - Strong customer‑obsession and relationship‑building ability. - Excellent verbal, written, and presentation skills; comfortable speaking to senior leaders. - Detail‑oriented, organized, and data‑driven with proficiency in dashboards and analytics. - High emotional intelligence and resilience under change. - Commercial awareness of C‑tact value and growth strategies. - Ability to learn and demo core product features accurately. Required Education & Certifications: - Bachelor’s degree in Business, Health Administration, Technology, or related field. - Prior experience in customer success, account management, or healthcare tech sales (preferred). - Familiarity with CRMs (HubSpot, Salesforce) and K‑PIs for CS roles.

United kingdom

Remote

15-01-2026