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SNCF ACT

SNCF ACT

www.groupe-sncf.com

6 Jobs

58,596 Employees

About the Company

SNCF is a world leader in public transportation. Trains, passenger services, cards and passes, dialogue, ticket booking.

One Group, 5 divisions SNCF offers a complete range of mobility solutions through its five divisions: SNCF Infra, SNCF Proximité, SNCF Voyages, SNCF GEODIS and Gares&Connexions.

Listed Jobs

Company background Company brand
Company Name
SNCF ACT
Job Title
Chargé ou Chargée des études marketing et de la relation clients/utilisateurs
Job Description
**Job title**: Marketing Studies and Customer/User Relationship Lead **Role Summary** Lead the design, execution and analysis of customer and user satisfaction surveys for SNCF Réseau’s digital services. Coordinate with internal stakeholders and external vendors, interpret data to drive UX improvements, and champion the promotion of survey capabilities across the organization. **Expectations** - Deliver actionable insights that enhance user experience and service quality. - Maintain high engagement with stakeholders across DG Numérique, business units, and external research firms. - Adopt an iterative survey process, incorporating regular feedback to refine methodology. **Key Responsibilities** - Design and launch new satisfaction surveys for internal and external users of SNCF Réseau SI services. - Manage all survey partners, including vendors and research agencies. - Develop and execute communication plans for survey roll‑outs. - Analyze survey results, benchmark against service quality data, and produce clear reports with corrective action plans. - Conduct cross‑tabulations between user perception and technical performance metrics. - Continuously improve survey processes based on field experience. - Promote the survey offering within the division and across SNCF Réseau. - Perform marketing studies to deepen understanding of customer journeys. **Required Skills** - Proven experience in marketing research and customer satisfaction surveys. - Strong statistical analysis and BI skills; proficiency in data visualization. - Expertise with survey tools (e.g., Sphinx) and Microsoft Office 365. - Ability to translate data into concrete recommendations and communication plans. - Excellent written and verbal communication; skilled in facilitating workshops and working groups. - Interest in information systems and the ability to collaborate across technical teams. - Self‑directed, detail‑oriented, organized, and a strong team player. **Required Education & Certifications** - Bachelor’s (Bac +3) or Master’s (Bac +5) degree in Marketing, Market Research, Statistics, or a related discipline. - No mandatory certifications, but experience with BI tools and survey platforms is essential.
St.-denis, France
On site
18-11-2025
Company background Company brand
Company Name
SNCF ACT
Job Title
Administrateur ou Administratrice réseau
Job Description
Job title: Network Administrator Role summary: Responsible for maintaining, optimizing, and supporting the local area network (LAN) and related telecommunications infrastructure across multiple operational sites. Ensures high availability, performance, and security of network and workstation environments for railway traffic management and corporate applications. Expectations: - Keep the LAN always operational with minimal downtime. - Deliver timely resolution of network and workstation incidents. - Conduct proactive maintenance, upgrades, and documentation. - Provide technical expertise to project teams and user communities. Key responsibilities: • Maintain operational state of LAN/WAN/MAN equipment and ensure high availability. • Monitor network performance and alarms (SNMP, supervision tools). • Perform preventive and corrective maintenance on networking hardware. • Backup configuration, upgrade firmware following national standards. • Investigate incidents, produce post‑mortem reports, and enact corrective actions. • Resolve latency and throughput issues reported by users. • Audit network architecture to enhance efficiency and scalability. • Configure network hardware per administrative and technical directives. • Draft and update technical documentation (procedures, diagrams, architectures). • Plan and execute network expansions (add switches, services, etc.). • Re‑engineer obsolete network infrastructure: redesign, select components, prepare change dossiers. • Install, configure, and test workstations for traffic control, video surveillance, passenger information, and enterprise communications. • Deploy software specific to workstation roles and troubleshoot installation problems. • Participate in large‑scale deployments (e.g., Windows version roll‑outs). • Manage spare‑parts inventories and cold/hot spare replacement strategy. • Monitor equipment health, identify aging components, propose upgrades. • Collaborate with telecommunications teams (first‑line support) and level‑2 support. • Train and assist end‑users on new software and security practices. • Lead production planning, progress tracking, ticketing, and reporting to the manager. • Interface with other IT entities on cross‑functional projects. • Lead complex or major projects, ensuring adherence to deadlines. • Join on‑call rotation for the Mediterranean region. Required skills: - In‑depth knowledge of LAN/WAN/MAN design, configuration, and troubleshooting. - Experience with SNMP monitoring, network performance analysis, and alarm management. - Hands‑on skills in routing & switching, fiber optics, RJ45, SFP modules, stackable switches. - Competence in firmware updates, configuration backup, and documentation standards. - Familiarity with Windows and Unix/Linux workstation administration and deployment. - Ability to design, author shop drawings, and prepare change approval dossiers. - Strong problem‑solving, incident investigation, and root‑cause analysis. - Project management basics: planning, scheduling, reporting, and stakeholder communication. - Good interpersonal skills for user training, support, and collaboration across teams. - Awareness of cybersecurity best practices for network and workstation environments. Required education & certifications: - Bachelor's degree (or equivalent) in Computer Science, Information Systems, Telecommunications, or related field. - Professional certifications such as Cisco CCNA/CCNP (preferred), Juniper JUNIPER or equivalent networking credentials. - Additional certifications in security (CompTIA Security+, CISSP) and project management (CAPM, PMP) are desirable.
Marseille, France
On site
04-12-2025
Company background Company brand
Company Name
SNCF ACT
Job Title
Chargé ou chargée d'études ingénieurie - Spécialité ERTMS F/H
Job Description
**Job title** Engineering Studies Officer – ERTMS Specialty (M/F) **Role summary** Lead the design, production, and validation of real‑time interfacing software for rail signalling systems. Define test architecture strategies, drive innovation, and maintain laboratory capabilities while contributing to product acquisition, supplier evaluation, and international standardisation efforts. **Expectations** - Manage end‑to‑end production of real‑time interfacing solutions. - Deliver technical expertise in ERTMS, KVB, TVM and related train‑protection systems. - Support laboratory operations, including test bench upkeep and accreditation procedures. - Communicate effectively with cross‑functional teams, suppliers, and external stakeholders. **Key responsibilities** - Conceive and oversee the development of real‑time interfacing software solutions. - Specify and implement test architecture strategies and associated tooling. - Innovate across scope, adopting new testing methods and improving laboratory practices. - Compile acquisition dossiers, select suppliers, and conduct evaluations. - Validate, qualify, and catalogue interfacing software solutions. - Maintain operational readiness of test equipment and laboratory infrastructure. - Contribute to technical and commercial offer preparation. - Participate in international standardisation and research working groups. - Support evolution of laboratory management systems and knowledge capture. - Perform laboratory operator duties during accredited testing activities (as required). **Required skills** - Strong background in mathematics, physics, statistics, and modelling. - Mastery of real‑time system architectures and test bench design. - Proficiency with SPHEREA, GIT, and virtual machine environments. - Working knowledge of rail signalling and train protection systems (KVB, TVM, ERTMS). - Professional level English (reading, writing, speaking). - Excellent communication, teamwork, and prioritisation abilities. - Rigor, self‑management, and a proactive attitude toward process improvement. **Required education & certifications** - Engineer degree (Bac+5) or equivalent. - Relevant professional certifications in relevant fields are a plus (e.g., certifications in real‑time systems, rail signalling, or test engineering).
Le mans, France
On site
18-12-2025
Company background Company brand
Company Name
SNCF ACT
Job Title
Ingénieur ou Ingénieure Support Télécom Niveau 2 - Réseau GSM-R / ERTMS F/H
Job Description
Job title: Telecom Support Engineer Level 2 – GSM‑R/ERTMS Role Summary: Deliver level‑2 telecom support for GSM‑R and ERTMS networks, managing complex incidents, monitoring service performance, and coordinating with supervision, engineering, and suppliers to ensure continuous, reliable rail communications. Expactations: - Full technical ownership of incident analysis, impact assessment, and resolution or workaround implementation. - Deep understanding of radio base‑station and core‑network elements, aligned with railway operator requirements. - Strict incident tracking, documentation, and dashboard maintenance in line with criticality levels. Key Responsibilities: 1. Handle complex incidents and provide Level‑2 support in liaison with SN0/SN1 supervision, Level‑3 engineering, and external suppliers. 2. Identify service impact and propose definitive solutions or interim workarounds. 3. Monitor GSM‑R and ERTMS service performance metrics and trend analysis. 4. Collaborate with the Railway Telephony Support Unit on customer complaints and network evolution projects. 5. Support Traffic Control units (EIC) for client complaints and network changes. 6. Contribute to maintenance planning and definition of operational procedures and guidelines. 7. Maintain operational readiness and optimize GSM‑R infrastructure (BSS, core network). 8. Drive continuous improvement through low‑value‑added task automation and participation in on‑call shift duties. 9. Engage in scheduled on‑call (24/7) rotations as defined by the collective schedule. Required Skills: - 5+ years of telecom engineering experience, preferably in railway communications. - Strong analytical, troubleshooting, and root‑cause analysis abilities. - Excellent written communication and documentation skills. - Ability to synthesize complex problems and propose actionable solutions. - Proactive, collaborative team player with strong interpersonal skills. - Familiarity with ITIL concepts is an advantage. Required Education & Certifications: - Minimum of a Master’s degree or Engineer’s school diploma (Bac +5). - Relevant certifications in telecom/networking (e.g., CCNA, ITIL Foundation) preferred but not mandatory.
Saint-denis, France
On site
Mid level
06-01-2026