Leasys

About the Company

Leasys offers long-term rental solutions and company fleet management systems that guarantee efficient, rational, safe and sustainable mobility. We take care of the use that companies and people make of the car to offer a concrete mobility alternative. Leasys is a Stellantis brand, a 50:50 joint venture between Stellantis and Crédit Agricole Consumer Finance. With more than 20 years of experience, Leasys today operates in Italy, where the headquarters is located, Spain, France, Germany, UK, Belgium, the Netherlands, Poland, Portugal and manages, in long term rental, more than 800,000 vehicles across Europe. Leasys is a strategic partner for large companies, for small and medium enterprises and also for private, resulting a guarantee of the freedom of mobility.

Listed Jobs

Company Name

Leasys

Job Title

Customer Care Resolutions Specialist

Job Description

**Job title** Customer Care Resolutions Specialist **Role Summary** Deliver fair, empathetic, and efficient resolution of complaints and disputes related to the Leasys portfolio. Manage end‑to‑end complaint lifecycle, apply regulatory knowledge, collaborate with internal and external parties, and ensure GDPR compliance while driving continuous improvement. **Expectations** - Resolve complaints within agreed service levels. - Maintain up‑to‑date knowledge of Consumer Duty, FOS, BVRLA, and other relevant legislation. - Communicate clearly and professionally at all levels. - Demonstrate adaptability during peak periods and changing priorities. **Key Responsibilities** - Receive, assess, and resolve complaints from FOS, BVRLA, and customers. - Escalate regulatory or risk‑related issues to appropriate stakeholders. - Apply Consumer Duty and other regulatory frameworks to evaluate complaint cases and sales processes. - Coordinate with dealers, brokers, suppliers, manufacturer Customer Care, and Fleet Support teams to investigate and close cases. - Manage Data Subject Access Requests (DSARs) in compliance with GDPR. - Record all complaint details, actions, and outcomes in Salesforce. - Identify trend patterns, report findings, and support root‑cause analysis and process improvements. - Deliver status updates to senior management and stakeholders. - Provide support to other Customer Care areas during peak demand. **Required Skills** - Proven experience in a customer complaint resolution role. - Strong verbal and written communication; able to negotiate and handle objections calmly. - In‑depth understanding of complaints regulation and industry standards. - Proficiency in Salesforce, Excel, and Word (intermediate level). - Excellent data accuracy, attention to detail, and organisational skills. - Ability to work collaboratively with cross‑functional teams. - High customer focus and a positive attitude toward problem solving. **Required Education & Certifications** - Minimum of a secondary school qualification or equivalent. - Any certification in customer service, complaints handling, or regulatory compliance is an asset.

Coventry, United kingdom

Hybrid

19-01-2026