Service Global, Inc.

About the Company

IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures. Founded in 2002, IRON has regional offices in over 20 countries, and is headquartered in Fremont, California, USA.

Listed Jobs

Company Name

Service Global, Inc.

Job Title

Desktop Support Analyst

Job Description

Job title: Desktop Support Analyst Role Summary: Provide comprehensive support and maintenance for desktop hardware, software, and connectivity across the organization, ensuring timely incident resolution, device lifecycle management, and adherence to security and ITIL processes. Expectations: - Deliver end‑to‑end incident resolution for desktop environments. - Maintain device performance through updates, patches, and hardware replacements. - Monitor and enforce security compliance on all desktop systems. - Act as primary IT contact for site‑level issues and VIP support when needed. Key Responsibilities: - Manage desktop device incidents through to closure, including hardware, software, and connectivity issues. - Administer IMAC (install, move, add, change) and desk‑side support services. - Perform hard and soft break‑fix tasks for laptops and desktops. - Maintain standard hardware/software configurations and images throughout device lifecycle. - Remote manage desktops using approved tools and ensure proper patching and updates. - Analyze service desk tickets to identify training needs and automation opportunities. - Monitor security profiles, antivirus status, and enforce non‑compliance actions. - Provide VIP desk‑side support and act as on‑site IT liaison when other support is unavailable. - Manage spare and buffer stock, aligning with ITIL incident, change, problem, and service request processes. Required Skills: - Proficiency with Windows 7 operating system. - Experience using ServiceNow or similar service management tools. - Knowledge of EUC (end‑user computing) remote support tools, MS Office, and Outlook. - Understanding of ITIL processes (Incident, Change, Problem, Service Request). - Awareness of AD (Active Directory) and smart‑hands/feet support. - Familiarity with Lync, VPN, mobile device support, MAC devices, and tablets (preferred). - Strong troubleshooting, communication, and documentation abilities. Required Education & Certifications: - Associate degree (A.A.) or equivalent from a three‑year college/technical school with emphasis on electronics; Bachelor’s degree preferred. - Certifications: ITIL Foundation (preferred).

Montreal, Canada

On site

20-01-2026