Pure Salt Interiors

1 Job

24 Employees

About the Company

WHAT WE DO Pure Salt Interiors signature aesthetic and vast portfolio is featured in House Beautiful, Forbes, Elle Decor, and Rue Magazine to name a few. We are a full-service design studio, focusing on a wide range of residential and commercial projects from furnishings to renovations and new construction. We're available to assist in all aspects of a project from start to finish — including consulting with architects and builders, creating cohesive plans for all interior finishes, and pulling all the details together at the end. We’ll transform your house into a beautiful and livable home. OUR PHILOSOPHY Your home is a reflection of who you are, what you love, and the world you want to create for your family. Your home is where your stories are made, where your stories are told. It should be your sanctuary for all of life’s moments, both ordinary and extraordinary; filled with expressive elements, calming vibes and undeniable character. Everything we do is designed to make your home as you as it can be, infused with our Pure Salt touch. OPPORTUNITIES Interested in being a part of our team? Our recruiting is managed by a real human who takes the time to review each application and personally connect with potential fits. We ask for your patience as this may take longer than an ATS-bot, but is way more effective! Not all applicants are guaranteed engagement, and we will keep your information on file for 12 months for future openings. General Interest can be submitted here: https://forms.gle/P5tfJakPiTcXkhMU8

Listed Jobs

Company Name: Pure Salt Interiors
Job Title: Customer Experience Lead
Job Description: **Job title** Customer Experience Lead **Role Summary** Lead end‑to‑end customer support for a high‑volume e‑commerce brand. Manage daily interactions via email, chat, social, and phone while designing scalable processes, systems, and documentation to improve response speed, quality, and customer satisfaction. **Expectations** - Deliver premium, brand‑aligned service across all touchpoints. - Own escalation management for high‑value or complex cases, ensuring swift resolution and repeat‑contact reduction. - Implement and optimize phone support rollout, including staffing, scripts, and KPIs. - Continuously improve workflows, automation, and self‑service content to increase conversion and reduce friction. **Key Responsibilities** - Operate daily support in Gorgias, triaging tickets and meeting SLAs. - Resolve pre‑purchase, order, delivery, returns, and service‑recovery issues end‑to‑end. - Provide product expertise (specs, materials, installation) and consultative sales guidance. - Design escalation pathways and decision guides for sensitive cases. - Lead phone support implementation: platform setup, coverage planning, scripts, and metrics. - Maintain knowledge of NetSuite, Shopify, and Gorgias; build macros, tags, automation rules, and SOPs. - Produce and maintain help‑center content and internal documentation. - Scale support operations by developing reusable workflows and onboarding materials. **Required Skills** - 3+ years in e‑commerce customer experience or support. - Deep knowledge of Shopify and Gorgias; experience with NetSuite or similar ERP. - Proven ability to answer detailed product questions and translate technical details into clear, customer‑friendly language. - Strong escalation and service‑recovery judgment with professionalism. - Excellent written and verbal communication; strong brand‑voice consistency. - Highly organized, proactive, and adept at multi‑priority management in a fast‑paced environment. - Process‑oriented mindset; enjoys designing and refining systems and automation. **Required Education & Certifications** - Associate or Bachelor’s degree (preferred). No mandatory certifications required.