LIO

www.liohealth.com

1 Job

100 Employees

About the Company

At LIO, we craft smart solutions to the biggest challenges in mental health care, because we’re passionate about making mental health care safe, supportive and empowering for everyone. Want to find out more? Reach out any time, we’d love to chat.

Listed Jobs

Company Name: LIO
Job Title: Account Manager
Job Description: **Job Title:** Account Manager **Role Summary:** Senior commercial partner responsible for the growth and retention of U.S. accounts in the healthcare technology sector, driving renewals, expansions, and executive-level engagement while collaborating closely with implementation, customer success, sales, and product teams. **Expactations:** • Achieve annual renewal target and 20–30% expansion revenue growth per portfolio. • Maintain renewal win rate ≥ 90% and overall account retention ≥ 95%. • Deliver strategic value plans that align product capabilities with customer priorities in safety, quality, workforce efficiency, and financial performance. • Develop and execute account strategies that scale across multiple accounts with repeatable playbooks. **Key Responsibilities:** - Serve as the senior commercial liaison for U.S. customers, partnering with Customer Success Managers to integrate commercial strategy. - Build and sustain trust with clinical, operational, and executive stakeholders, positioning the product as a long‑term strategic partner. - Collaborate with Implementation Project Managers during go‑live and early adoption, ensuring senior‑level relationship continuity. - Own renewal, upsell, and expansion discussions, leveraging usage, outcomes, and satisfaction data to identify growth opportunities. - Partner with Sales to navigate complex procurement, contracting, and pricing negotiations. - Provide structured customer insights to Product for roadmap and positioning. - Contribute to the creation of account management playbooks, templates, and best practices for scaling the U.S. business. **Required Skills:** - 5–8 years enterprise account management or comparable commercial role. - Proven ability to lead renewals and secure expansion in B2B SaaS or healthcare technology. - Executive‑level stakeholder engagement and consultative selling skills. - Strong analytical mindset to translate usage metrics into expansion opportunities. - Excellent communication, negotiation, and presentation abilities. - Ability to collaborate across multiple functions (Implementation, Customer Success, Sales, Product). - Comfortable operating in regulated, compliance‑driven environments. **Required Education & Certifications:** - Bachelor’s degree in Business, Healthcare Administration, or related field. - Preferred: additional certifications in sales, project management, or healthcare compliance.

United states

Remote

20-01-2026