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Hexanet

Hexanet

www.hexanet.fr

3 Jobs

219 Employees

About the Company

HEXANET est un opérateur d'infrastructures et de services à la convergence de la téléphonie, des réseaux, des hébergements et de la gestion de données. HEXANET apporte à ses Clients et Partenaires des solutions sur-mesure pour leurs échanges d'informations en réponse à leurs besoins en terme de sécurité, fluidité et budget maîtrisé. HEXANET s'appuie sur ses équipes d'experts répartis en 5 groupes métiers : connexion, téléphonie, hébergement, développement web et services (MPLS, guichet unique, sécurité, infogérance, gouvernance IT, audit, formation, ...).

Listed Jobs

Company background Company brand
Company Name
Hexanet
Job Title
CUSTOMER SUCCESS MANAGER - H/F
Job Description
**Job Title** Customer Success Manager – Male/Female **Role Summary** Drive customer integration, adoption and satisfaction for a portfolio of SaaS and on‑premise software publishers. Act as the primary liaison for operational issues, working closely with Account Managers, technical support and project teams to secure renewal, upsell and cross‑sell opportunities. **Expactations** - Deliver 100 % customer satisfaction and loyalty metrics. - Achieve customer renewal targets and growth goals in collaboration with the sales team. - Maintain project deliverables on schedule and within budget. - Proactively resolve escalations and ensure timely communication of status to internal stakeholders. **Key Responsibilities** - Plan and execute onboarding for new client accounts, ensuring smooth transition to production. - Lead day‑to‑day account management: monitor usage, run satisfaction surveys, conduct interviews, and produce action plans. - Coordinate joint account reviews with Account Manager, identify upsell/cross‑sell opportunities from usage data. - Partner with technical support to triage and resolve incidents, escalating to engineering when necessary. - Collect and analyse customer feedback to recommend product and service improvements. - Develop and implement client retention strategies and process enhancements. - Maintain accurate records in CRM, track engagement metrics, and update dashboards. **Required Skills** - Proven experience as a Customer Success Manager in a consulting, SaaS, or software‑edition environment. - Project management skills: lead projects from kick‑off to delivery. - Strong technical aptitude – knowledge of infrastructure, networking, virtualization, cloud (Azure, AWS) and storage concepts. - Excellent communication, negotiation and customer‑orientation skills. - Familiarity with CRM/ERP tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). - Ability to work autonomously and collaboratively in a fast‑moving team. **Required Education & Certifications** - Bachelor’s degree (Bac +2 to Bac +4) in Business, Information Technology, or related field. - Industry certifications (e.g., ITIL, Microsoft Azure, AWS Solutions Architect) preferred but not mandatory.
Reims, France
On site
03-11-2025
Company background Company brand
Company Name
Hexanet
Job Title
Administrateur de base de données - H/F
Job Description
**Job Title** Database Administrator **Role Summary** Responsible for the administration, maintenance, and optimization of Oracle, SQL Server, PostgreSQL, and MariaDB environments for client and internal use. Provides audit, monitoring, and roadmap development support while ensuring high availability and operational excellence. **Experiences & Expectations** - Proven expertise in Oracle database administration (mandatory). - Experience with SQL Server, PostgreSQL, and MariaDB is a plus. - Strong background in database auditing, performance tuning, and patching. - Familiarity with on‑call/incident management for high‑availability services. - Ability to produce clear audit reports and define scope of engagement. - Proactive in technological watch and roadmap recommendations. **Key Responsibilities** - Administer and apply patches to Oracle, SQL Server, PostgreSQL, and MariaDB environments. - Design, deploy, and maintain database monitoring solutions. - Conduct audit and diagnostic sessions (remote or on‑site) and document findings. - Manage day‑to‑day operational readiness (MCO–DATA) and industrialise processes. - Participate in on‑call rotation to support 24/7 client availability. - Coordinate client management activities and contribute to project delivery methodology. - Advise on technical roadmap and new methodologies to improve project deployment. **Required Skills** - Oracle DBA (mandatory); SQL Server, PostgreSQL, MariaDB (optional). - Knowledge of database audit concepts and tools. - Familiarity with project management tools (e.g., Microsoft Project). - Solid understanding of operating systems, security standards, and IT governance. - Excellent written and verbal communication for report writing and client interaction. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Oracle Certified Professional (OCP) or equivalent Oracle certification preferred. - Additional certifications in SQL Server, PostgreSQL, or MariaDB are advantageous.
Serris, France
Hybrid
06-01-2026
Company background Company brand
Company Name
Hexanet
Job Title
Ingénieur commercial - H/F
Job Description
Job title: Commercial Engineer – B2B IT & Cloud Solutions Role Summary: Drive sales of cybersecurity, cloud, telecom, and IT infrastructure solutions to SMEs, municipalities, and mid‑market companies in Auvergne Rhône‑Alpes and PACA, managing the full sales cycle from prospecting to contract closing and account maintenance. Expectations: Achieve quarterly sales targets, expand the client portfolio, and maintain high customer satisfaction while collaborating with pre‑sales, project managers, and technical teams. Key Responsibilities: - Prospect, qualify, and prioritize new business opportunities across the region. - Build and nurture a local network of influencers, prescribers, decision‑makers, and partners. - Conduct client needs assessments and design tailored solution proposals. - Lead commercial negotiations, address objections, and secure signed agreements. - Maintain ongoing client relationships, ensuring post‑sale satisfaction and renewal opportunities. - Coordinate with internal teams to deliver seamless onboarding and support. - Report on sales pipeline, forecast, and results to management. Required Skills: - Minimum 2 years of B2B sales experience in IT, telecom, or digital services. - Strong understanding of networking, cybersecurity, cloud technologies, and associated business benefits. - Proven track record of meeting or exceeding sales targets. - Excellent communication, negotiation, and presentation skills in French and English. - Autonomy, organizational discipline, and a results‑driven mindset. - Comfortable with field work, team collaboration, and a small‑team environment. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field. - Industry‑related certifications (e.g., Microsoft Certified, Fortinet, Cisco, or similar) are an advantage but not mandatory.
Limonest, France
Hybrid
Junior
06-01-2026